Service Advisor

2 weeks ago

Rustenburg, South Africa Clicks Group Full time

Position Summary Service Advisor at Clicks Store in Rustenburg, reporting to the Store Manager. This role delivers fast, efficient customer service and supports point‑of‑sale operations. Job Purpose Ensure service excellence at the point of sale by delivering efficient customer service and managing POS operational activities. Responsibilities Direct and control all operational activities at the point of sale efficiently. Safely manage stock and cash, minimise shrinkage, and maintain high standards of housekeeping and administration. Train, mentor, and direct shop assistants and cashiers to uphold service excellence at all times. Staff shop assistants and cashiers in line with schedules, company policies, and labour legislation. Resolve all customer queries promptly and efficiently in line with company policies. Promote the Clicks Clubcard to achieve clubcard participation targets. Manage stock effectively by enforcing security measures, cash controls, returns policies, and other relevant administrative duties to minimise stock losses. Deliver superior customer service as a brand ambassador, being visible and offering a friendly, professional service. Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. Maintain updated knowledge on products, ranges, promotions, and events to provide correct information to customers at all times. Minimum Qualifications Grade 12 Maths 50% and English 50% at Grade 12 level (desirable) Relevant Retail/Business Management qualification (External applicants) 1 year experience in a customer‑facing role, overseeing the work of employees within a retail/FMCG store operations environment Numeracy and stock management experience Skills, Abilities, and Knowledge Financial management principles Retail/FMCG background and merchandising and promotions principles Stock, cost, risk, and compliance management procedures Customer service excellence Labour legislation and IR practices Competency‑based interviewing Results and target‑driven orientation Sound managerial skills Planning and organising skills Problem‑solving skills Strong customer orientation Good communication skills Computer literacy Numeracy skills Competencies Leading and Supervising Delivering Results and Meeting Customer Expectations Relating and Networking Following instructions and procedures Working with people Analysing Planning and organising Coping with Pressures and Setbacks All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply. #J-18808-Ljbffr

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