Special Meds Manager

In the fast-paced world of pharmacy, efficient communication is key to providing exceptional patient care. Medipost Pharmacy is seeking to recruit a Special Meds Manager in the Order Processing Department . Join us in transforming the way you manage your pharmacy communications Primary purpose of the job Ensure all employees understand and apply proper patient care as per GPP (Good Pharmacy Practice) regulations. Provide ongoing training to employees on pharmacy acts, pharmacist code of conduct, and GPP. Engage with pharmacist assistants through clinical enquiries, training, and coaching. Ensure compliance with the POPIA (Protection of Personal Information Act) regulations. Allocate daily work to employees (Mailbox, Rejections, Actions Diaries, Tracking queries, etc.). Analyze daily BIS reporting. Manage employee’s daily output to ensure SLA adherence. Drive MML and ensure company benchmark standards are met by each individual. Handle Out of Stock issues in collaboration with the Operations Manager and/or Procurement Manager. Monitor Eco-Time daily. Conduct weekly and monthly horizontal reports. Manage leave and output compliance with ESS. Plan and report on daily estimated overtime and overtime budgets. Report system issues for resolution (IT, HR, Finance). Participate in recruitment and interviews for new employees, follow up on vacancies with the recruitment manager. Conduct IR conversations and training. Coach high potential staff and plan for succession. Conduct KPA ratings and employee discussions. Manage performance processes for underperforming employees. Implement rewards and recognition programs for top performers. Prioritize urgent parcels and attend to reports like St 71/72, OUT of WIP daily. Monitor staff’s monthly telephone accounts. Review SOPs and conduct training. Assist with stock management, including short-dated stock, out-of-stocks, and stock returns. Oversee new business onboarding. Manage pharmacist small groups and training sessions. Update Disaster Recovery Plan. Liaise with Marketing on new business initiatives and retention. Maintain stakeholder relations. Manage the Special Meds call center to ensure compliance, including scheduling employees for Saturday shifts. Oversee management of high-value items (pharmaceutical and non-pharmaceutical). Coordinate stock ordering for patient-specific items, including Section 21 products. Aim to reduce errors and improve customer satisfaction. Qualifications and Experience Matric, B. Pharm Degree, with a minimum of 2 years as a pharmacist (including internship and community service), and 2-5 years management experience. SAPC registration is required. Training Required Training on company systems (e.g., Medipost App, online authorization system, ESS, etc.). Core Competencies Verbal and written communication skills Empathy and interpersonal skills Accuracy and data capturing skills Ability to work under pressure and be detail-oriented Analytical thinking and confidentiality Ability to manage large groups Responsible Pharmacist experience (minimum 2 years) Additional Requirements Willingness to work overtime, engage in continuous professional development, registration as a tutor, and demonstrate focus, responsibility, and urgency. Medipost Holdings is committed to employment equity and encourages applications from persons with disabilities to promote diversity and inclusion. Closing Statement We aim to build a diverse team with varied backgrounds, perspectives, and skills. If you do not hear from us within 2 weeks, consider your application unsuccessful. #J-18808-Ljbffr