Operations Manager

Operations Manager – Medipost Pharmacy Production Department, Gezina, Pretoria A vacancy exists for an Operations Manager at Medipost Pharmacy Production Department in Gezina, Pretoria. The purpose of the role is to manage the processing of funded prescriptions, ensuring professional service is provided to Medipost customers within SLA requirements and business expectations. Operations and Quality Performance Must have a professional impact and ability to build a performing team easily. Professional interaction with other internal departments. Manage Production Managers to ensure compliance with Medipost Pharmacy and GPP rules. Ensure adherence to all Service Level Agreements. Manage all statuses in the business from status 70 to status 95 in accordance with SLAs and Business SOPs. Manage daily influx of WIP. Maintain and provide input regarding SOPs to ensure standardized business process execution. Manage the Oncology and Special Meds areas to ensure proper and effective processing of prescriptions. Monitor personnel statistics and reporting through the Production Managers. Assist staff and managers with general queries. Provide accurate and quick responses to other departmental queries and diligence with follow-up work within SLA requirements. Positively contribute to a motivated team of high-performing staff and maintain a positive working environment. Conduct interviews to identify the best possible candidates within the company transformation strategy. Ensure proper handling of necessary disciplinary actions. Process Management Ensure SLA adherence on or above 99% at all times. Manage the Oncology and Special Meds departments to meet patient and practice expectations. Specify quality requirements and implement processes to monitor and maintain excellent standards. Manage output per department and monitor performance. Assist with optimizing Stock Management and Controls. Ensure Health and Safety as per Policy is applied in the division. Responsible for implementing and maintaining Good Pharmacy Practice rules and regulations. General Management Analyze complaints and implement processes to ensure compliance with Company Policies, SOPs, and guidelines as per the South African Pharmacy Council. Determine in-house quality procedures, standards, and specifications. Assess client requirements and ensure they are met. Set client service standards and implement controls and checks. Compile and present managerial and technical reports in applicable forums. Act as a catalyst for change and improvement in performance and quality of processes in Production. Manage expenses with reference to vacancy budgets and other operational expenses. Direct objectives to maximize profitability. Manage Monthly Targets by ensuring capacity and applicable time allocations. Optimize utilization of operational capacity to ensure SLA adherence. Conduct capacity planning and budget setting for the financial year. Maintain a close working relationship with other operational heads to ensure new projects are planned and implemented as expected. Ensure and maintain a good working relationship with all departments in the Medipost Group. Conduct risk management through analyzing processes, employee behavior, and general operations. Ensure the Production area complies with housekeeping standards. Ensure all processes within the Production area comply with GPP. People Management Apply Change Management to ensure proper and effective implementation of Business Strategies and Goals. Manage Production Managers and their respective departments in accordance with Company Policies and Procedures, as well as relevant SOPs. Work closely with the Human Resource Department to ensure proper and appropriate employee engagements. Monitor the quality control processes daily to ensure a reduction in errors and service failures. Determine training needs and liaise with MTA to ensure employee upskilling. Conduct service failure analysis, identifying root causes and employee engagements. Build and develop a positive team. Identify and develop high-potential individuals. Implement succession planning through upskilling of employees. Ensure staff retention ratio complies with company standards. Minimum Requirements B Pharm Minimum 5 years' experience in Management Registered at SAPC Strategic Management Skills Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions. Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace. Closing Statement We are committed to building a team that represents a variety of backgrounds, perspectives, and skills; the more inclusive we are, the better our work will be. Should you not hear from us within a period of 2 weeks, you can consider your application unsuccessful. #J-18808-Ljbffr