eCommerce Integration Engineer
7 days ago
- Jobs by Location
- Job by industries
KEY RESPONSIBILITIES
Digital Integration Project Engagement
- Partner with the eCommerce Solutions Specialst to manage qualified customer integration candidates from initial consultation through to live deployment.
- Ensure that all tasks in onboarding process are completed in a timely and accurate manner, including requirements definition, test system configuration, testing and live system enablement.
- Provision of go-live “hyper care” support for new customer integrations until a business-as-usual state is achieved.
Customer Support
- Second line support lead for all support enquiries, liaising with team members, Navision (ERP) support and the developers were required to resolve any issues.
- Analyse performance and behaviour within existing customers to identify opportunities to reduce errors and failures in the integration process.
General Tasks
- Collating and documenting feedback from customers & co-workers to drive future systems development.
- Participation in testing and documentation of system updates and major releases to ensure timely delivery.
- Providing cover for other team members as required by the business or for periods of absence.
Knowledge & Experience
Essential
- Familiarity with commonly used document formats (e.g. cXML/JSON), APIs and authentication methodologies (e.g. Basic Authentication/OAUTH2).
- Knowledge of transactional and business processes.
Desirable
- A detailed understanding of marketplace systems such as Ariba, Coupa and Oracle Business Network (supplier side only).
- Familiarity with supplier integration capabilities of ERP systems such as SAP, Oracle iProcurement, Workday & Jaggaer etc.
- A detailed understanding of buyer/supplier integration technologies including punchout and EDI.
- Exposure to service management systems, especially ServiceNow
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