eCommerce Integration Engineer

7 days ago


Cape Town, South Africa CDW Full time
Job title : eCommerce Integration Engineer Job Location : Western Cape, Cape Town Deadline : December 12, 2024 Quick Recommended Links
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KEY RESPONSIBILITIES

Digital Integration Project Engagement

  • Partner with the eCommerce Solutions Specialst to manage qualified customer integration candidates from initial consultation through to live deployment.
  • Ensure that all tasks in onboarding process are completed in a timely and accurate manner, including requirements definition, test system configuration, testing and live system enablement.
  • Provision of go-live “hyper care” support for new customer integrations until a business-as-usual state is achieved.

Customer Support

  • Second line support lead for all support enquiries, liaising with team members, Navision (ERP) support and the developers were required to resolve any issues.
  • Analyse performance and behaviour within existing customers to identify opportunities to reduce errors and failures in the integration process.

General Tasks

  • Collating and documenting feedback from customers & co-workers to drive future systems development.
  • Participation in testing and documentation of system updates and major releases to ensure timely delivery.
  • Providing cover for other team members as required by the business or for periods of absence.

Knowledge & Experience

Essential

  • Familiarity with commonly used document formats (e.g. cXML/JSON), APIs and authentication methodologies (e.g. Basic Authentication/OAUTH2).
  • Knowledge of transactional and business processes.

Desirable

  • A detailed understanding of marketplace systems such as Ariba, Coupa and Oracle Business Network (supplier side only).
  • Familiarity with supplier integration capabilities of ERP systems such as SAP, Oracle iProcurement, Workday & Jaggaer etc.
  • A detailed understanding of buyer/supplier integration technologies including punchout and EDI.
  • Exposure to service management systems, especially ServiceNow

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