Technical Consultant

4 days ago


Johannesburg, South Africa Edge Executive Search Full time

Technical Consultant Reference: JHB -KK-1 Our client, a top-tier software partner implementing and supporting Service Management, Operation Management, Risk Management, and Contract Management solutions in South Africa and globally, is looking for a Technical Consultant to join their team. Duties & Responsibilities Duties include: Co-deliver design thinking workshops with customers and account teams Communicate concepts effectively to technical and non-technical audiences Transform future state designs into prototypes, refining through customer validation Develop prototypes with a focus on reusability Synthesize and publish engagement solution stories and artifacts Hands-on experience in responsive web development Continually self-educate on ITSM and CLM capabilities Scope, document, and design solutions based on customer needs Provide high-level technical support to customers Implement low/no code solutions for ITSM & CSM Develop reports & dashboard widgets as needed Determine optimal technology solutions for customer needs Improve operational efficiency through workflow optimization Stay updated with latest releases and integrations Impart best practice knowledge of processes and technology Construct or modernize business processes and platforms Requirements Relevant 2+ years within ITSM or CSM industry experience and/or tertiary qualification in information technology or computer science Working knowledge of Ivanti is advantageous Knowledge of processes and technology according to ITIL methodologies ITIL and KCS methodology IIS, SQL, MySQL, HTML, Python/Web Services experience is advantageous Integration and scripting skills Proficiency in other foreign languages would be advantageous Should you be interested, please forward your CV to . #J-18808-Ljbffr



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