Engineering Sales Support Manager

2 weeks ago

Pietermaritzburg, South Africa Ntice Sourcing Solutions Full time

Job Description Job DescriptionEngineering Sales Support Manager - PackagingA leading manufacturing operation in the packaging industry is seeking an experienced Technical Sales & Support Manager to join their team in Howick. Minimum Requirements Engineering Degree (BTech or BSc Mechanical or Electrical / Mechatronics only) Note : Civil, Structural, Process, Industrial or Chemical Engineering will not qualify Previous sales experience in a technical sales role Must be organized & have the ability to build relationships with all levels of management at our customers Excel skills, and ability to generate reports and work with numbers when needed Highly self - motivated, energetic and ability to motivate others Proficiency in English, read, write, and ability to communicate professionally Own car and driver's license essential Key Responsibilities Customer service & sales support Build strong relationships with customers personally and professionally Managing your sales budget and gross margins Attending to customer complaints effectively and responding within 24 hours Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed Preventative maintenance programmes and visiting customers to do audits on their equipment Identification and achievement of measurable technical and process developments and improvements Liase between customer, planning and internal sales to ensure accurate forecasting To really understands the customer's business and provide them with packaging solutions, not just bottles Please note that only qualified candidates will be shortlisted & only shortlisted candidates will be contacted. #J-18808-Ljbffr

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