Salesforce Business Analyst

3 weeks ago

Johannesburg, South Africa Crayon Technologies Ltd Full time

How you'll role The Salesforce Business Analyst will be integral to the team, tasked with translating business needs into technical and functional Salesforce solutions. Operating within the banking sector, this role demands a strategic thinker with extensive Salesforce expertise, capable of aligning business objectives with technological solutions, driving continuous improvements, and ensuring the platform evolves in step with changing business needs. What you'll do Gather, document, and analyze business requirements through workshops, interviews, and observation. Translate business requirements into functional specifications and user stories. Serve as a liaison between business stakeholders and technical teams. Configure Salesforce objects, workflows, and approval processes. Drive and manage continuous improvement of Salesforce functionality and data integrity. Conduct gap analysis and propose Salesforce enhancements. Participate in planning, testing, training, and deployment of Salesforce solutions. Support data migrations, integrations, and system upgrades. Collaborate with Salesforce Developers and Admins to design solutions. Provide post-implementation support and user training. Maintain system documentation and training materials. What you'll need 5 years of experience as a Business Analyst with at least 3 years focused on Salesforce. Strong understanding of Salesforce Sales Cloud, Service Cloud, and platform capabilities. Experience with Salesforce configuration and basic administration (no coding required). Proven experience writing user stories, acceptance criteria, and process flows. Excellent analytical and problem-solving skills. Strong communication skills with the ability to present complex ideas to non-technical stakeholders. Experience with Agile methodologies and tools such as Jira, Confluence, or Trello. Knowledge of data management and reporting within Salesforce. Salesforce Administrator (ADM) Certification (preferred). Experience with CPQ, Marketing Cloud, or other Salesforce modules is a plus. #J-18808-Ljbffr

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