Restaurant General Manager

2 weeks ago

Somerset West, South Africa Kontak Recruitment Full time
Restaurant General Manager (JB5021)
Somerset West, Western Cape
R20 000 to R25 000 a month CTC
3 month Probation Period
Permanent

Join a renowned company in the specialty coffee and hospitality industry, celebrated for its exceptional coffee, delicious meals, and outstanding customer service. They are looking for a General Manager with extensive GAAP knowledge, who can efficiently manage kitchen operations, oversee stock, and quickly learn their diverse menu, to join their Team. This role requires strong leadership, operational expertise, and a passion for maintaining high standards in a fast-paced, customer-focused environment

Minimum Requirements:
Minimum of 2 years' experience as a General Manager in a restaurant environment
Extensive knowledge and experience using the GAAP system, including advanced reporting and back-office functionality
Proven experience in stock management, including stock-taking, movement, and monitoring item usage and pricing
In-depth coffee knowledge with Level 3 barista skills, including milk foaming, shot pulling, and slip management
Strong understanding of restaurant operations, including kitchen management, menu preparation, and recipe execution
Experience in ordering procedures for kitchen, bar, and daily operational needs (e.g., bread, cakes, and fresh produce)
Excellent leadership and team management skills, including staff scheduling, cross-training, and maintaining efficiency during shifts
Proficient in customer service, handling complaints, and building loyalty with regular patrons
Ability to ensure smooth day-to-day operations, address unforeseen challenges, and maintain high standards of service
Strong communication skills to maintain professional relationships with suppliers and team members
Knowledge of rostering and managing wage bills relative to turnover
Demonstrated ability to multitask, problem-solve, and prioritize effectively in a fast-paced environment

Duties and Responsibilities:
Full menu knowledge, including all main menu items, tapas, limited menu items, coffees, teas, cocktails, wines, smoothies, milkshakes, and other beverages
Full coffee knowledge, with Level 3 barista and bar training in all areas – including milk foaming, shot pulling, and slip management.
Detailed knowledge of the company’s roots and all aspects of its involvement and work in the coffee industry, including the sourcing of beans, food products, and alcoholic beverages
Comprehensive understanding of kitchen operations, including the preparation of all recipes, prep items, and menu items
Capability to prepare all recipes, prep, and menu items with the assistance of a recipe book
Advanced ordering procedures, including daily bread orders, cake orders, fruit & vegetable orders, bar orders, and kitchen orders
Strong knowledge of stock movement and item usage, with special attention to price increases and quality inconsistencies
Ability to maintain a good working relationship with suppliers
Advanced GAAP knowledge, including capturing invoices, pulling management overview reports, conducting daily stock-takes, and performing daily cash-up procedures
Ensuring the smooth running of the restaurant and addressing operational issues efficiently
Supervising staff on shift, ensuring duties are completed efficiently and correctly, while maintaining high customer satisfaction
Performing or delegating duties of any staff member in case of short-staffing or unforeseen circumstances
Cross-training staff to ensure flexibility in addressing operational needs
Complete knowledge of rostering and monitoring wage bills versus turnover
Engaging in customer interaction at all levels, including handling complaints, monitoring regulars, and building customer loyalty
Portraying a sense of authority and leadership at all times

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

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