Assistant Manager

2 months ago


East London, South Africa Profile Personnel Full time
  1. Operational Support:

    • Daily Operations: Assist with the smooth running of daily tasks, including managing inventory, overseeing staff schedules, and handling customer inquiries or complaints.
    • Problem-Solving: Address operational issues and resolve conflicts that arise within the team or with customers.
  2. Team Management:

    • Staff Supervision: Help manage and train staff, ensuring they adhere to company policies and procedures.
    • Motivation and Performance: Assist in setting goals for team members, provide feedback, and support their development through coaching and mentoring.
  3. Administrative Duties:

    • Reporting: Maintain records of sales, inventory, and other relevant metrics. Assist in preparing reports for the Manager or higher-ups.
    • Compliance: Ensure that the team complies with industry regulations and company standards.
  4. Customer Service:

    • Interaction: Engage with customers to ensure a high level of satisfaction and address any issues that may arise.
    • Feedback Collection: Gather customer feedback to help improve service and operations.
  5. Strategic Support:

    • Goal Implementation: Assist in implementing business strategies and initiatives developed by upper management.
    • Project Management: Take on specific projects or tasks as directed by the Manager to support organizational goals.

Skills and Qualifications

  1. Leadership and Communication:

    • Leadership: Ability to motivate and guide a team, often stepping in as a leader in the Manager’s absence.
    • Communication: Strong verbal and written communication skills for effective interaction with team members, customers, and other stakeholders.
  2. Problem-Solving:

    • Critical Thinking: Ability to analyse situations, identify problems, and implement solutions effectively.
  3. Organizational Skills:

    • Time Management: Capable of juggling multiple tasks and prioritizing responsibilities to ensure smooth operations.
    • Attention to Detail: Focused on maintaining high standards and accuracy in all aspects of the role.
  • Must have supervisory experience – not a junior role
  • MUST have FMCG experience FOOD
  • Matric

 

Please forward CV and ALL supporting documentation to,


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