Saypro- Call Center Agent-7
1 week ago
Location Johannesburg, Gauteng Full job description To handle inbound and outbound customer interactions—calls, electronic communications, and queries,in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives Act responsibly with work related resources to contribute to cost containment. Address customer needs in order to meet or exceed customer expectations. Build and maintain stakeholder relationships. Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service. Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things. Be flexible and adapt to changing circumstances. Deliberately seek diverse opinions, build on ideas and do not duplicate effort. Participate in the innovation process in the business and contribute toward new innovations against objectives. Plan and complete activities within area of work to meet set time and quality standards. Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required. Maintain documentation and share information with the team where applicable. Execute own work in accordance with the organisational values and code of ethics. Comply with and adhere to identified governance and compliance standards and elevate problems for investigation and resolution. Identify and elevate risk as normal part of work. Contribute to client service delivery culture through adherence to approved organisational service delivery principles. Resolve customer dissatisfaction / complaints by taking ownership of the problem. Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions. Plan and schedule activities to improve service. Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query. Follow up with customers to ensure resolution of query by other stakeholders where relevant. Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries. Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders. Assess own performance through seeking timely and clear feedback and request training where appropriate. Demonstrate teamwork as a valued team player. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 21 / 10 / 25 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. #J- Ljbffr #J-18808-Ljbffr
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SayPro Call Center Agents Banking
2 weeks ago
Johannesburg, South Africa SayPro Full timeCall Center Agents Banking Phakisa Holdings (Pty) Ltd • Johannesburg Job description Reference: JHB -Louis-1 We have a position available for an experienced Call Center Agent with banking knowledge to join our team in JHB – Central. Temporary position for those with 2 – 4 years of banking experience. Duties & Responsibilities Job Title: Call Center...
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SayPro- Call Center Agent-7
2 weeks ago
Johannesburg, South Africa SayPro Full timeLocation Johannesburg, Gauteng Full job description To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives Act responsibly with work related resources to contribute to cost...
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SayPro Team Manager – Call Center Operations
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Johannesburg, South Africa SayPro Full timeTeam Manager – Call Center Operations Sun King • Johannesburg Job description Description Location: Johannesburg, South Africa About the role: We are searching for a dedicated, Call Center Team Manager who can coach and motivate call centre representatives as they receive calls from and to clients, and conduct quality assessment of our calls and all...
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SayPro Junior Call Center Representative
2 weeks ago
Johannesburg, South Africa SayPro Full timeJunior Call Center Representative (Johannesburg) Next Job • Johannesburg Ready to kickstart your career in customer service? We’re hiring Junior Call Center Representatives in Johannesburg. If you’re a people person with excellent communication skills, this is the opportunity for you! Key Responsibilities: Handle incoming customer inquiries via phone....
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Call Center Agent
2 weeks ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Address and resolve customer complaints. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools...
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Call Center Agent
1 week ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools and available customer data. Identify...
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Call Center Agent
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Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Answer courteously inbound calls. Manage filing, mailing, correspondence and other management tasks. Respond to customer inquiries. Generate customer interest in the services or products offered by the company. Manage and update customer...
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Call Center Agent
2 days ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Manage large amounts of inbound and outbound calls in a timely manner. Build sustainable relationships and engage customers by taking the extra mile. Follow communication “scripts” when handling different topics. Keep records of all...
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Call center Agent
3 days ago
Johannesburg, Gauteng, South Africa Malatji Specialised Services Full time R20 000 - R25 000 per yearCall Center AgentThe MSSG platform consist of four specialised services solutions,EVENT SECURITY,STAFFING,RECRUITMENT AND DIRECT MARKETING,with these four solutions,MSSG is focused on providing turnkey specialised ,intergrated services to South African market.Call Center Agent Job Responsibilities:Obtains client information by answering telephone calls;...
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SayPro – Dove Experiential Specialist – SayPro
3 weeks ago
Johannesburg, South Africa SayPro Full time# SayPro – Dove Experiential Specialist – SayPro* Neftaly Malatjie | CEO | SayPro* Email: * Call/WhatsApp: + * Anywhere* Posted byExperience Specialist Vaseline (Part of Power Brand Demand Creation Squad)Function: MarketingWork Level: 1CUReports to: Head of Demand Creation BWPC Southern AfricaScope: LocalLocation: South Africa (Durban or...
