SayPro Call Center Agents Banking
2 weeks ago
Call Center Agents Banking Phakisa Holdings (Pty) Ltd • Johannesburg Job description Reference: JHB -Louis-1 We have a position available for an experienced Call Center Agent with banking knowledge to join our team in JHB – Central. Temporary position for those with 2 – 4 years of banking experience. Duties & Responsibilities Job Title: Call Center Agent Banking Report to: Operations Seniority Level: Mid-Career (2 – 4 yrs exp) Region: Gauteng Location: JHB – Central Type: Temp Duties and Responsibilities: To provide excellent customer service by handling inbound or outbound calls related to banking products and services. The agent will assist clients with account inquiries, product information, and issue resolution while ensuring compliance with banking policies, procedures, and regulatory requirements. Handle inbound or outbound customer calls in a professional and courteous manner. Assist clients with Card deliveries and queries related to cards. Maintain accurate and up-to-date customer records on internal systems (CRM). Resolve customer issues efficiently and escalated complex matters when necessary. Meet daily, weekly, and monthly performance targets (quality, call handling time, conversions). Ensure compliance with FAIS, FICA, POPIA, and other regulatory standards. Maintain knowledge of current banking products, services, and systems. Work collaboratively with internal departments to enhance customer experience. Participate in training sessions and team meetings to improve service delivery. Minimum Requirements: Matric (Grade 12) – essential Banking or Financial Services experience (2-4 years) – required Experience in both inbound and outbound call centre environments Strong knowledge of banking products and procedures Excellent communication and listening skills (verbal and written) Computer literacy (MS Office, CRM systems, or banking software) Ability to work under pressure and meet performance targets Clear criminal record Clear credit record Preferred Qualifications: NQF Level 5 qualification in Banking, Finance, or a related field FAIS-accredited / RE5 certified (advantageous) Key Competencies: Customer-focused and service-driven Strong problem-solving and analytical ability High attention to detail and accuracy Team player with good interpersonal skills Target-oriented and self-motivated Professional telephone etiquette and emotional intelligence #J-18808-Ljbffr
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SayPro Team Manager – Call Center Operations
2 weeks ago
Johannesburg, South Africa SayPro Full timeTeam Manager – Call Center Operations Sun King • Johannesburg Job description Description Location: Johannesburg, South Africa About the role: We are searching for a dedicated, Call Center Team Manager who can coach and motivate call centre representatives as they receive calls from and to clients, and conduct quality assessment of our calls and all...
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Call Center Agents Banking
3 weeks ago
Johannesburg, South Africa Phakisa Holdings Full timeJob Title: Call Center Agents BankingReport to: OperationsSeniority Level: Mid-Career (2 - 4 yrs exp)Region: GautengLocation: JHB - CentralType: TempDuties and Responsibilities:To provide excellent customer service by handling inbound or outbound calls related to banking products and services. The agent will assist clients with account inquiries, product...
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SayPro- Call Center Agent-7
2 weeks ago
Johannesburg, South Africa SayPro Full timeLocation Johannesburg, Gauteng Full job description To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives Act responsibly with work related resources to contribute to cost...
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Saypro- Call Center Agent-7
1 week ago
Johannesburg, South Africa Saypro Full timeLocation Johannesburg, Gauteng Full job description To handle inbound and outbound customer interactions—calls, electronic communications, and queries,in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives Act responsibly with work related resources to contribute to cost...
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SayPro Junior Call Center Representative
2 weeks ago
Johannesburg, South Africa SayPro Full timeJunior Call Center Representative (Johannesburg) Next Job • Johannesburg Ready to kickstart your career in customer service? We’re hiring Junior Call Center Representatives in Johannesburg. If you’re a people person with excellent communication skills, this is the opportunity for you! Key Responsibilities: Handle incoming customer inquiries via phone....
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Call Center Agent
2 weeks ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Address and resolve customer complaints. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools...
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Call Center Agent
1 week ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Document all call information according to standard operating procedures. Provide product and service information to customers. Research, identify, and resolve customer complaints using business tools and available customer data. Identify...
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Call Center Agent
2 days ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Answer courteously inbound calls. Manage filing, mailing, correspondence and other management tasks. Respond to customer inquiries. Generate customer interest in the services or products offered by the company. Manage and update customer...
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Call Center Agent
2 days ago
Johannesburg, South Africa Ciazcon Full timeCurrently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Manage large amounts of inbound and outbound calls in a timely manner. Build sustainable relationships and engage customers by taking the extra mile. Follow communication “scripts” when handling different topics. Keep records of all...
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Call center Agent
3 days ago
Johannesburg, Gauteng, South Africa Malatji Specialised Services Full time R20 000 - R25 000 per yearCall Center AgentThe MSSG platform consist of four specialised services solutions,EVENT SECURITY,STAFFING,RECRUITMENT AND DIRECT MARKETING,with these four solutions,MSSG is focused on providing turnkey specialised ,intergrated services to South African market.Call Center Agent Job Responsibilities:Obtains client information by answering telephone calls;...
