Solution Strategist

Get AI-powered advice on this job and more exclusive features. Job Description Hello Future Solution Strategist RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values, innovative ideas, it’s the magic of our people and culture that sets us apart. Now it is time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society. The role entails liaising closely with clients to influence and enable them to derive optimal benefit from the full functionality of our solutions suite. Responsibilities Initiate dialogue to build professional working relationships with all stakeholders displaying excellent abilities to listen, advise, influence, negotiate, and present at all levels Lead and facilitate difficult conflict situations into consensual agreements Integrate opinions and information provided by various sources to make strategic decisions Adapt communication styles to meet the needs of different audiences Continuously scan the industry to identify opportunities to create strategic partnerships with key individuals and bodies Find opportunities to leverage relationships and promote knowledge‑sharing ideas and insights Understand the client or potential clients' business processes, system requirements, banking needs and key strategy Perform needs analysis as the client interface and facilitate client workshops Understand traditional and non‑traditional competitor offerings and strategies Understand international best practices and behavioural trends in corporate environments Understand the assigned market sector and segment Be the coverage contact person for products Understand important aspects of products, such as functionality, shortcomings, benefits for clients, operational support processes and the new product pipeline development Provide prioritised and detailed client requirements to product houses Ensure that marketing collateral is up to date and available for all to use (brochures, MS Word content, PowerPoint slides) Design the implementation plan and coordinate the rollout with the client BU specialists and Service Managers Manage solution design client engagement and client interface using project management disciplines Design, develop, and implement banking solutions that meet and exceed client needs in consultation with the FirstRand products house Influence product development priorities based on strong business cases Project‑manage the onboarding of clients using complex solutions in conjunction with the relationship, product and service teams Coordinate the client documentation, SLAs, legal agreements, new processes to be implemented, training and testing or piloting internal and external communications and change management Respond to complex solicited and unsolicited RFPs, and proposals using professional high‑quality presentations and documentation Collate client presentations, generic proposals and tender‑specific responses Coordinate stakeholder engagement to solicit content and input Be the liaison between legal compliance and pricing Create end‑to‑end value propositions that include current and new product and solution sets, pricing, service and channel delivery model that meet current and anticipated future client needs Provide input and guidance on pricing as part of the solution Understand the new product commercialisation roadmap and strategic innovations taking place across the bank Design integrated and bank‑wide solutions that apply hook‑and‑honeypot thinking and achieve increased market share, share of wallet and revenue diversification Demonstrate pride in the organisation's brand, services and products by consistently delivering on the brand’s promise Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained Stay relevant and up to date with legislation and new developments Maintain a positive attitude and respond openly to feedback Handle stress in ways that do not negatively impact others Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time‑frames and according to quality standards Take ownership of personal career development, leveraging formal and informal opportunities Read situations and organisational realities Set aside personal agenda for the greater good Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices Share debate and communicate learnings Flag and debate issues constructively Promote a friendly cooperative climate Qualifications BEng. Degree or equivalent Minimum 5 years' experience in a similar environment Proven experience in service strategy, service operations, or leadership roles in the financial services industry Expertise in service strategies, service design, and innovation in financial services Strong understanding of digital banking platforms and client‑facing technologies Exceptional leadership skills with experience managing cross‑functional teams Proven ability to lead service improvement projects and initiatives Strong analytical skills, with experience in using data to inform strategic decision‑making Job Details Take note that applications will not be accepted from 27/11/25 onwards; kindly submit applications ahead of this closing date. All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose their disability information on a voluntary basis; the Bank will keep this information confidential unless required by law to disclose it to other parties. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Business Development and Sales; Banking Location Johannesburg, Gauteng, South Africa – Johannesburg Metropolitan Area Referrals increase your chances of interviewing at RMB - Rand Merchant Bank by 2x. Get notified about new Solutions Strategist jobs in Johannesburg, Gauteng, South Africa. #J-18808-Ljbffr