Technical Architect

4 weeks ago

Cape Town, South Africa VML Full time

Technical Architect (Salesforce Marketing Cloud) VML Cape Town, Western Cape, South Africa Overview As part of the VML EMEA Enablement Team the Technical Architect (aka Enterprise / Solutions Architect) primarily partners with VML and its client’s Marketing and Technical teams to deliver data‑led solutions. The role leads the design, delivery and execution of client engagement solutions—including CRM, Personalization, Marketing Automation—acting as a trusted advisor and facilitating the customer’s transformational journey. The Technical Architect bridges the gap between marketing requirements and technical capabilities, ensuring marketing teams leverage the right technology tools to achieve their goals effectively. The role requires strong technical writing, operational and marketing knowledge, and the ability to translate business objectives into actionable recommendations, while naturally leading colleagues and contributing to team culture. Responsibilities Engage with existing and new clients to deliver strategic solutions, lead technical client engagements from scoping to solution design documentation, working closely with the Client Lead or Business Development team. Determine project scope and specifications, presenting software solutions to clients, providing feedback, solution alignment, and updates through reports, presentations and demonstrations. Serve as a liaison between clients and developers. Support the team with technical solution recommendations and operational delivery of solutions. Be process‑driven and provide technical innovation, especially in handover of technical solutions to the developer team. Engage with developers, consultants and project managers and work with clients on the following type of engagements: Solution design and architecture (Medium and High Complexity) Data and technology governance principles Scripting and query development Data mapping and extract strategies Relational data / data schema Provide tech support on complicated requests Participation in advanced technical projects Integrations between marketing and data platforms Web services and API development Custom reporting, custom application development projects HTML creation for webpages and emails Webpage builds using jQuery framework Leverage native scripting languages relevant to solve requirements in the most effective, optimal, and scalable manner. Active mentoring and knowledge

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