Senior UX UI Designer

1 week ago

Johannesburg, South Africa Telesure Investment Holdings (TIH) Full time

Join to apply for the Senior UX UI Designer role at Telesure Investment Holdings (TIH) Job Purpose Design user interface and the visual and user‑experience elements of digital products through research, testing, planning and iteration. Translate high‑level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces. Responsibilities Design and Conceptualisation – Work effectively with cross‑functional teams to conceptualise products and services, leveraging data to drive original design ideas and decisions using Brand CI. Customer Experience Mapping – Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions. Customer Needs/Experience Research – Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations. Product and Solution Development – Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems. Internal Client Relationship Management – Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high‑quality professional services to support the delivery of business strategy and plans. Improvement / Innovation – Identify shortcomings and suggest improvements to existing processes, systems and procedures, then deliver a plan for a small element of a change‑management programme with guidance from a project/program manager. Customer Experiences Implementation – Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Personal Capability Building – Act as subject matter expert in an area of expertise. Maintain external accreditations and an in‑depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media. Education Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design‑related qualification (degree / diploma / certificate) (Essential) (Required). Experience 5 or more years' UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous). 1 or more years' experience of general supervision of more junior colleagues (Essential). Additional Information Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Design, Art/Creative, and Information Technology Industries: Insurance Referral increases your chances of interviewing at Telesure Investment Holdings (TIH) by 2×. Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now. #J-18808-Ljbffr

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