Senior Call Centre Manager

1 week ago


elandsfontein Gauteng, South Africa West Coast Personnel Full time

Senior Call Centre Manager Elandsfontein, Gauteng R65 000 to R69 000 CTC

We are seeking a Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets.


Qualifications and experience:

Degree or diploma in Business Management or a related field,

5 years of management experience in a call centre environment.

Proficiency in MS Office Suite and CRM platforms (Salesforce preferred).

Familiarity with SAP ERP Systems and BI Platforms.

Strong problem-solving and analytical skills.

Excellent communication abilities, both written and verbal.

Proven ability to build and maintain relationships.

Key Responsibilities:

Manage and develop a team of CLOs, ensuring performance standards are met.

Monitor KPIs in real-time and provide coaching as necessary.

Conduct performance reviews and set objectives aligned with business goals.

Drive continuous improvement initiatives within the team.

Ensure compliance with HR regulations and maintain accurate records.



  • elandsfontein, South Africa Adzuna ZA B C2 Full time

    Senior Call Centre Manager Elandsfontein, Gauteng R65 000 to R69 000 CTC We are seeking a Call Centre Manager to lead our high-performance team of Customer Liaison Officers (CLOs). This role focuses on delivering exceptional inbound and outbound CRM support to internal and external stakeholders. Key responsibilities include monitoring daily operations,...

  • Call Centre Manager

    1 week ago


    Elandsfontein, South Africa Staff Solutions Recruitment Full time

    Educational Qualifications: Degree or Diploma Business Management or related field. Experience: 5 years management experience in a Call Centre environment Knowledge and Required Skills: Computer Literacy (MS Office Suite). Knowledge of SAP ERP Systems. CRM platforms (Salesforce advantageous) Knowledge of BI Platforms Familiar with Social platforms &...

  • Call Centre Manager

    1 week ago


    Elandsfontein, South Africa Adzuna ZA B C2 Full time

    Educational Qualifications:Degree or Diploma Business Management or related field.Experience:5 years management experience in a Call Centre environmentKnowledge and Required Skills: Computer Literacy (MS Office Suite).Knowledge of SAP ERP Systems.CRM platforms (Salesforce advantageous)Knowledge of BI PlatformsFamiliar with Social platforms & complaints...


  • Gauteng, South Africa EZ Shuttles And Transfers Full time

    Looking for an experienced Call Centre Consultant with a minimum of 5 year back ground experience in Call Centre liaison and Travel and Tourism experience. Someone who has working in the travel industry. Ability to commute/relocate: - Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required) **Experience**: - call centre:...


  • Gauteng, South Africa Call Centre Staffing Full time

    Our client is looking for online content analysts. **be fluent in German** Have Call Centre Customer Services experience. be willing to work remotely. **Salary**: Up to R23 000,00 per month **Language**: - German (required) Ability to Relocate: - Gauteng, Gauteng: Relocate before starting work (required) Expected Start Date: 2024/04/01

  • Call Centre Operators

    2 weeks ago


    Sandton, Johannesburg Ward , Sandton, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    Our client offers a guaranteed salary package, attendance bonus, excellent commission and incentives. Requirements: • Senior Certificate • Good verbal skills • Self-motivated • Prior call centre experience is required A basic salary of R 8500 p.m. + loads of perks The post Call Centre Operators appeared first on .

  • Call Centre Operators

    3 weeks ago


    Sandton, Johannesburg Ward 103, Sandton, City of Johannesburg Metropolitan Municipality, Gauteng, 1865, South Africa FreeRecruit Full time

    Our client offers a guaranteed salary package, attendance bonus, excellent commission and incentives.   Requirements: • Senior Certificate • Good verbal skills • Self-motivated • Prior call centre experience is required   A basic salary of R 8500 p.m. + loads of perks The post Call Centre Operators appeared first on freerecruit.co.za .


  • Gauteng, South Africa Careforce Recruitment Full time

    Our client, a managed care organisation based in Pretoria is looking for a Call Centre Agent. This is an equal opportunity organisation with various businesses and/ or subsidiaries that service clients in the medical scheme and insurance industries. Position: Medical Call Centre Agent Reporting to: Operations Manager Hours: 40 hours per week (Based on a...


  • Gauteng, South Africa Resourceful Personnel cc Full time

    INBOUND Call Centre Supervisor R15k VERY neg according to skills and experience + company portion of Discovery M/A and Provident fund: **Salary**: R15,000.00 - R18,000.00 per month Application Question(s): - willing to work day and evening shifts are necessary **Experience**: - Inbound Call Center Supervisor: 4 years (required) Application Deadline:...

  • Call Centre Agents

    2 weeks ago


    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on the...

  • Call Centre Agents

    2 months ago


    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa FreeRecruit Full time

      Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information...

  • Call Centre Agents

    4 weeks ago


    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa FreeRecruit Full time

      Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills   Duties:–  Full Inbound Call Centre functions–  Taking calls–  Data Capturing–  Client liaison–  Confirming clients information...


  • Gauteng, South Africa BluTrain Group Full time

    **Minimum Requirements** - Grade 12 - Call centre certificate (advantageous) - Minimum 6 - 12 months’ experience in an international sale (Alarms Systems) environment **Key Skills and Competencies** - Must be fluent in English - Communication Skills (Verbal & Written) - Persuasion skills and the ability to influence decisions. - Results oriented and...

  • Call Centre Agents

    3 weeks ago


    City of Tshwane, Gauteng, South Africa Qunu Staffing Full time

    **Title** - Call Centre Agents **Department** - Assupol Direct **Job Type** - Permanent **Work Level** - Junior **EE Position** - No **Salary** - Market Related **Location** - Gauteng - Menlyn **Description** **1. Market products and achieve sales target (TCF)** - Sell policies (in and out bound) - Capture policy on system - Attend to client...

  • Call Centre Agents

    2 weeks ago


    Centurion, City of Tshwane Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: · Contacting prospective clients · Customer Support · Risk Investigating · Sales · Marketing · Data capturing · Achieving department targets Requirements: · Minimum 2 years' experience in a similar position or call centre environment · Able to...

  • Call Centre Agents

    3 weeks ago


    Centurion, City of Tshwane Metropolitan Municipality, Gauteng, 0014, South Africa FreeRecruit Full time

    A growing Call Centre requires skill-full agents to join their dynamic team. Duties and responsibilities: ·        Contacting prospective clients ·        Customer Support ·        Risk Investigating ·        Sales ·        Marketing ·        Data capturing ·        Achieving department targets...

  • Call Centre Agent

    3 weeks ago


    Gauteng, South Africa Chartall Business College Full time

    **Inherent requirements**: Matric Customer service experience and orientation Friendly and outgoing persona Technical aptitude attributes Good telephone communication **Preferred requirements and skills**: NQF level 7 degree would be advantageous Experience in frontline customer service Strong presentation skills Experience using MS Office and Zoho...


  • Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    Call Centre Agent – Johannesburg, South Africa Must be fluent in Afrikaans and English, written and verbal. Processing of orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service, queries, deliver on promise. Work on Syspro. Compile accurate, informative reporting. The post Call Centre Agent –...


  • Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa FreeRecruit Full time

    Call Centre Agent – Johannesburg, South Africa Must be fluent in Afrikaans and English, written and verbal. Processing of orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service, queries, deliver on promise.  Work on Syspro. Compile accurate, informative reporting. The post Call Centre Agent –...


  • Gauteng, South Africa HotelJobs.co.za Full time

    **Employer Description** Outbound tour operator in JHB North Responsible for all aspects of contact centre functioning, from implementation to servicing bookings. Motivate & Manage a large team. Ensuring clients receive the highest standard of service. Liaise with internal stakeholders, global teams and MD to develop and implement strategies that...