Quality Assurance Consultant

Who we are PPS Investments is part of the PPS Group, which for over eight decades has been the trusted financial partner for graduate professionals in South Africa. Unlike a company that is listed on a stock exchange, PPS belongs to its members and operates under the ethos of mutuality. This means that qualifying members can exclusively share in the profits of the Group, through the unique PPS Profit‑Share Account. PPS Investments exists to create and grow the wealth of graduate professionals and their families to live the lives they want in a world worth living in. We offer diversified and flexible investment solutions that are mutually beneficial to our clients in the long run because we believe that success is better shared. Purpose of the Job The Quality Assurance Consultant will be an integral part of the Retail Operations team, responsible for ensuring that internal control systems are effectively identified, assessed, monitored, and managed. This role plays a key part in supporting risk mitigation efforts and ensuring that operational processes align with regulatory requirements, including compliance with the Financial Intelligence Centre Act. Requirements (Ideal Experience) 3 - 5 years' experience within the financial services industry; investments / LISP / Asset Management environment. Strong understanding of operational risk and control frameworks. Detail‑oriented with a proactive approach to identifying and resolving issues. Excellent communication and stakeholder engagement skills. Ability to adapt to evolving business and regulatory environments. Good knowledge and understanding of In‑House systems and processes. Knowledge of the Financial Services Industry legislation e.g. the Long‑Term Insurance Act, FAIS, FICA. Qualifications & Personality Attributes Degree in commerce or related tertiary qualification is essential. Client Centricity Effective Communication skills (written and verbal) Analytical thinking Problem solving Attention to detail Building and maintaining relationships Planning and organizing Resilience Team success Performance and Results driven Coaching Systems Knowledge Proficient in MS Office Suite with an intermediate to advanced skill in MS Excel. Digital and Artificial Intelligence skills would be an advantage. Duties and Responsibilities Monitor and evaluate the effectiveness of internal controls within retail operations. Identify and report on operational risks, ensuring appropriate mitigation strategies are in place. Ensure that client service processes meet quality standards and regulatory compliance requirements. Support the implementation and maintenance of control frameworks that remain relevant and responsive to changes in business processes and legislation. Collaborate with cross‑functional teams to embed quality assurance practices into daily operations. Provide insights and recommendations for continuous improvement in service delivery and compliance. Engage in and communicate process changes in the business to ensure efficient and high‑quality service interactions. Checking processed cases of switches, repurchases, new business and plan maintenance. Ensuring correct values, funds, percentages have been captured in accordance with the relevant instruction received. Checking that the correct FICA documents are on record for clients, individuals and entities. Noting error trends of consultants and teams and provide consultant coaching and assistance where required. Build and maintain relationship with Team Leader, Consultants and Management. Use quality monitoring data to compile and track performance at team and individual level. Provide actionable data to various internal support groups as needed. Conduct market research to identify and implement quality management trends. Compile and present monthly reports on management and EXCO levels accompanied by analysis and recommendations for improvement. Provide feedback and complete information to stakeholders in respect of regulatory matters and the first level of compliance risks where fixes have to be done. Identify and assist with process change training opportunities. Monitor and assist with the first line of defense in terms of compliance, and ensure appropriate mechanisms are in place to identify and address non‑compliance. Identify process gaps as well as training gaps and address those through one‑on‑one coaching and training. Personal Information & Confidentiality You acknowledge that any information supplied to PPS is provided voluntarily and therefore constitutes unconditional, specific and voluntary consent to the processing of such information by PPS. Your personal information will be processed for facilitating your employment application with PPS including any statutory or regulatory compliance with which PPS must comply (where applicable) and for the legitimate interests of PPS and yourself, both during the recruitment process and thereafter. You may instruct PPS by written notice to cease the processing of your personal information at any time and, subject to the requirements of applicable South African law, request that PPS delete and / or de‑identify such personal information. Based on the nature of our business, honesty and integrity are inherent requirements for our roles. All appointments are made in line with the Company's Employment Equity targets. #J-18808-Ljbffr