Junior Product Owner

4 weeks ago

East London, South Africa findojobs-za Full time

Predominantly known for the role Cafcass has in supporting families every year and ensuring their voices are heard in family proceedings, our targeted use of technology is a key factor in ensuring we remain at the forefront of our sector. A digital organisation rated "Outstanding" by Ofsted, we continually invest to drive performance and efficiency through a wholly cloud‑based technology stack that supports a diverse, flexible and highly mobile workforce. Central to this role are our Cafcass case‑management applications and related products. Responsibilities Provide full administrative support for the management and documentation of iterations, stories and the backlog. Support the planning, testing and implementation of product releases, including the creation of test scripts and rigorous user acceptance testing (UAT), communications and change management. Capture and track lessons learned, known issues and improvement actions. Oversee enquiries coming into relevant mailboxes to facilitate timely responses to application queries and issues. Liaise with internal teams and external providers to identify root causes of issues. Support the Senior Product Owner in the day‑to‑day management of the product backlog and the effective capture and documentation of functional and non‑functional requirements as use cases / user stories. Engage with all stakeholders to ensure high‑quality, multi‑channel training materials are available. Qualifications Foundation level IT qualification or equivalent is desirable. Demonstrable experience of working with enterprise‑level case‑management solutions. Demonstrable experience of providing administrative support, including the effective capture, documentation and management of detailed information. Experience of providing advice and guidance. Outstanding written and verbal communication skills. Benefits On top of a competitive salary, you will receive an excellent holiday allowance (28 days +

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