Operations Agent: Sales Contact Centre

2 days ago

Cape Town, Western Cape, South Africa WNS Full time

Company Description
WNS Global Services Inc.
(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa
has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Role Purpose
The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or Outbound call handling, Sales and Service. Candidates will be dealing with motivated car sellers that would like to trade their vehicles via inbound calls / online platform and need help to get the best deal possible for their vehicle. Candidates must have the ability to interrogate the information provided by the seller, identify opportunities or missing information, objection handle, convert and close deals at the right time.

Qualifications
Experience Required
Essential

  • 2+ Years' experience in an in and/or outbound sales call centre environment

Preferred

  • Prior sales experience with international customers an advantage

Behavioral Traits Required

  • Confident and self-motivated individual that is results driven within a sales environment
  • Ability to work under pressure in a fast paced changing environment
  • Proactive
  • The ability to:
  • learn, understand and master new information and multiple processes quickly
  • deal with complexity
  • negotiate and influence
  • take ownership and deliver results
  • A professional approach
  • A strong customer-service orientation
  • Effective emotional intelligence (EQ)

Additional Information
Must be able to work the following operational hours:

  • 5 days a week,Monday to Friday between 2PM and 11 PM
  • Public holidays

  • Contact Centre Agent

    2 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Contact Centre Agent (B2B Sales)Engage UK-Based Businesses and Drive Impact from the Heart of Cape TownForeshore Cape Town | Full-time | R25,000 per month | 09:00 - 17:30 (UK Time), Monday to FridayAbout Our ClientOur client is a dynamic and growing international business headquartered in the UK, with a vibrant support office located in Foreshore, Cape...

  • Contact Centre Agent

    5 days ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Job Title: Contact Centre AgentLocation: CapeTownJob Type: Full-timeReports to: Contact Centre Manager & appropriate DirectorThese are new roles for a client that is establishing a Cape Town contact centre operation. They will be looking for a manager in the fulness of time and they are hoping that one of the initial Two agents will have the right Attitude...

  • Operations Manager: Sales Contact Centre

    3 days ago

    Cape Town, Western Cape, South Africa WNS Full time

    *Company DescriptionWNS Global Services Inc.*(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Inbound Call Centre Agent

    1 week ago

    Cape Town, Western Cape, South Africa Maverick Telecommunications Full time

    We currently have a vacancy available for an Inbound Call Centre Sales Agent. This positions is based at Head officeContact Call Centre Sales AgentPurpose of this position:The Inbound Call Centre Sales Agent is responsible for all incoming calls to assist customers and is further more responsible in making outgoing calls to prospective or existing customers...

  • Team Leader: Sales Contact Centre

    3 days ago

    Cape Town, Western Cape, South Africa WNS Full time

    *Company DescriptionWNS Global Services Inc.*(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Call Centre Sales Agents

    3 days ago

    Cape Town, Western Cape, South Africa ExecutivePlacements Full time

    Recruiter:Scholtz Partners InternationalJob Ref:Call Centre Sales Ag..Date posted:Sunday, December 28, 2025Location:Cape Town, South AfricaSalary:R3,500 + Commission-Based IncomeSUMMARY:Call Centre Sales Agents - Western Cape - BellvillePOSITION INFO:CALL CENTRE SALES AGENTS NEEDEDLocations:Western Cape – Bellville | Durban – Windermere | Pretoria –...

  • Contact Centre Sales Line 2

    5 days ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    Overall Purpose of the Job:Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients Minimum Qualifications and Experience: Matric/ Grade 12A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation...

  • Contact Centre Agents

    2 days ago

    Cape Town, Western Cape, South Africa WNS Full time

    Company DescriptionWNS Global Services Inc.(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Contact Centre Sales Agent

    5 days ago

    Cape Town, Western Cape, South Africa Virgin Active Full time

    Your Purpose.... The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goalsDo the best work of your life by enabling experiences that help people live an active lifeTo make exercise irresistibleTo focus on giving members an irresistible experienceYour Duties & Responsibilities… To always do your bit...

  • Contact Centre Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time

    Responsibilities:The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. The role provides efficient, proactive,...