Call Center Collections Agent

3 weeks ago

Cape Town, South Africa MCI Full time

Collections Agent – Call Center MCI Cape Town, Western Cape, South Africa Job Type: Full-Time Start Date: 8th December 2025 Location: Cape Town, Western Cape, South Africa Position Overview MCI is a leading tech‑enabled business services company. This role supports a global provider of media, technology, and connectivity services. You will manage overdue customer accounts, resolve outstanding balances, and negotiate payment arrangements while maintaining a respectful and compliant approach to collections. Key Responsibilities Contact customers with overdue accounts via phone, email, or other communication channels. Negotiate and establish payment plans that align with company policies and customer capabilities. Monitor and follow up on payment arrangements to ensure timely resolution. Maintain accurate records of customer interactions, payment agreements, and account status. Collaborate with internal departments to resolve billing discrepancies and elevate complex cases. Ensure compliance with federal, state, and local collection laws and regulations. Provide exceptional customer service while maintaining a firm but respectful approach. Meet or exceed monthly collection targets and performance metrics. Candidate Qualifications At least 18 years of age. A valid Matric Certificate. Minimum of 6 months’ experience in collections, billing, or a related customer service role. Solid understanding of billing systems and collection procedures. Exceptional communication and interpersonal skills. Ability to manage challenging customer interactions with empathy, patience, and professionalism. Comfortable working with computer systems and collection software. Typing speed of 45+ words per minute with high accuracy. Strong attention to detail and organizational skills. Excellent written and verbal communication abilities. Proven negotiation and problem‑solving capabilities. Results‑driven with a strong focus on meeting performance targets. Skilled in evaluating and resolving customer issues effectively. Conflict resolution and critical thinking aptitude. Customer‑centric mindset with a responsive and conscientious approach. Ability to multitask, stay focused, and manage time independently. Adaptability to thrive in a dynamic, fast‑paced environment. Strong team collaboration and relationship‑building skills. Dependable and punctual with a commitment to consistent attendance. Conditions of Employment Must be authorized to work in South Africa. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Must be willing to submit to drug screening. Compensation & Benefits Salary: Commencing with a base salary commensurate with experience. Annual leave. Health benefits after probation. Career growth via internal promotions. Paid training. Positive work environment. Casual dress code. Physical Requirements Primarily sedentary in a professional office environment with regular computer work, telephone headset use, and occasional light office movement. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations unless undue hardship would occur. Diversity and Equality MCI maintains a work environment free from discrimination where employees are treated with dignity and respect. All employees are committed to a diverse and equal‑opportunity work environment. Legal Notice This job description is not an employment contract. Either party may terminate employment at any time for any reason. #J-18808-Ljbffr

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