Support Reliability Engineer

Support Reliability Engineer Location: Johannesburg, Gauteng, South Africa Join Iress as a Support Reliability Engineer – a role that bridges support and engineering to ensure the stability, performance, and reliability of our client‑facing and internal systems. The successful candidate will proactively identify and resolve production issues, automate processes to improve service resilience, and collaborate across teams to reduce incidents and downtime. Your strong technical acumen, communication skills, and continuous improvement mindset will help us deliver high‑quality services. What you’ll do (Key accountabilities) Monitor and maintain the health and performance of production systems and environments. Investigate, troubleshoot, and resolve complex system and application issues. Collaborate with product and platform engineering teams to identify root causes and drive permanent fixes. Implement automation to improve incident response, monitoring, and reporting. Develop and maintain tools, scripts, and dashboards that enhance system observability. Participate in incident management and post‑incident reviews to ensure continuous improvement. Contribute to system performance tuning, capacity planning, and reliability improvements. Document operational procedures, playbooks, and best practices for system reliability. Support service transition and release activities to ensure smooth deployments. Identify recurring issues and implement sustainable solutions to reduce technical debt. Key Relationships Product Engineering teams Service Operations and Application Support teams Site Reliability Engineering (SRE) and Platform Engineering teams Client Service and Delivery teams Information Security and Risk teams Qualifications And Certifications Bachelor’s degree in Computer Science, Information Technology, or a related field (required) Minimum of 3–5 years’ experience in a production support, DevOps, or reliability engineering role (required) Proficiency in Windows Server administration (preferred) Proficiency in Linux Server Administration (desirable) Knowledge of Networking Certification in AWS, Azure, or Google Cloud Platform (desirable) Proficiency in databases, certification in MSSQL SQL (desirable) Experience with monitoring tools such as Datadog, Prometheus, or Grafana Professional Skills and Competencies IT Operations: Maintains operational stability of live services and supports infrastructure and systems. Incident Management: Manages service incidents and ensures timely resolution. Problem Management: Identifies root causes and implements corrective actions. Automation: Develops scripts and tools to automate operational tasks. Systems Integration and Build: Contributes to integrating systems and maintaining deployment pipelines. Service Level Management: Monitors and reports on service performance against SLA. Collaborates: Works effectively across teams to solve problems and share knowledge. Manages Self: Demonstrates accountability, prioritisation, and attention to detail. Adapts: Responds flexibly to change and operational challenges. Think Analytically: Identifies patterns, root causes, and opportunities for improvement. Communicates Effectively: Shares information clearly and timely with technical and non‑technical stakeholders. Our Culture & Why You’ll Love Working Here Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity in experience, skills, and perspectives is what makes our teams and our products succeed. Employees enjoy generous benefits, long weekends, flexible ways of working, generous parental leave, opportunities to participate in local community initiatives, and a connected, vibrant team culture. Employment Type: EmployeeTime Type: Full timeSeniority Level: Mid‑Senior levelJob Function: Engineering and Information TechnologyIndustry: Software Development #J-18808-Ljbffr