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Front of House Manager
4 weeks ago
Are you a people-first leader who thrives where pace and service meet Join a fast-growing family-centric restaurant in Centurion with a lively atmosphere and a high-energy team. Keep service sharp and guests smiling in this high capacity restaurant. The Front of House Manager oversees all customer-facing operations ensuring an exceptional guest experience through excellent service standards staff management and efficient coordination between front and back of house. This role requires strong leadership communication and organizational skills to maintain smooth daily operations and uphold brand standards. Key Responsibilities Customer Experience Ensure a welcoming professional and friendly environment for all guests. Handle guest complaints or issues promptly and professionally. Monitor service quality presentation and overall guest satisfaction. Maintain high standards of cleanliness ambiance and décor in all public areas. Staff Management Recruit train and supervise front of house staff (hosts servers bartenders runners etc.). Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours. Conduct regular team meetings to communicate updates goals and feedback. Coach and motivate staff to achieve performance excellence. Operations & Administration Oversee daily opening and closing procedures for the front of house. Coordinate with the kitchen and bar teams to ensure smooth service flow. Manage reservations seating plans and customer wait times effectively. Monitor stock levels of FOH supplies (menus POS materials uniforms etc.) and place orders as needed. Ensure compliance with health safety and hygiene standards. Financial Control Monitor sales performance and assist in achieving revenue targets. Minimize wastage and manage operating costs within budget. Assist with cash-up procedures petty cash control and daily reconciliations. Team & Culture Promote teamwork and communication between FOH and BOH staff. Maintain a positive respectful and professional work culture. Lead by example with exceptional customer service and work ethic. Qualifications & Skills Strong leadership and people-management skills with the ability to train and motivate service staff. Excellent customer service and communication abilities; professional and welcoming demeanour. Highly organised with solid time-management and multitasking skills. Skilled in handling guest feedback reservations and service flow under pressure. Sound knowledge of POS systems cash-up procedures and basic administration. Strong attention to detail in presentation cleanliness and overall guest experience. Ability to coordinate effectively with kitchen and bar teams for smooth operations. Hospitality or restaurant management qualification advantageous. Willingness to work flexible shifts weekends and public holidays. Friendly reliable and passionate about creating a warm community-focused dining experience. SALARY The proposed salary for the role is R8k - R15k per annum. The offer may be marginally negotiable but will be market related in line with your qualifications skills and experience. Please apply online in the link provided. Unfortunately we do not consider CVs on Whatsapp or email. Required Experience Manager Key Skills Corporate Paralegal,Information Technology,Account Development,CNC,Content Development Employment Type Full-Time Experience years Vacancy 1 #J-18808-Ljbffr
