Regional General Manager

1 week ago

Cape Town, Western Cape, South Africa CURIOCITY Full time

CURIOCITY City of Cape Town, Western Cape, South Africa

Regional General Manager

Location: Cape Town, South Africa
Job Type: Full-Time
Experience: 5 – 8 Years
Education: Degree in Hotel Management
Technical Skills: Proficient in Microsoft 365

About CURIOCITY
CURIOCITY is a leading hospitality brand providing dynamic, design-led, and experience-driven accommodation for modern travellers. We are looking for a Regional General Manager to lead operations at our Cape Town locations, ensuring high standards of service, guest satisfaction, and business growth.

Role Overview
As the Regional General Manager, you will oversee the overall management, financial performance, guest experience, and strategic growth of CURIOCITY locations in Cape Town. You will be responsible for leading teams, optimising operations, and driving profitability while maintaining our unique, vibrant, and community-focused atmosphere.

Key Responsibilities

  1. Leadership & Operations Management
    Provide strong leadership to ensure smooth and efficient operations across all Cape Town locations.
    Develop and implement policies, procedures, and service standards to enhance guest experiences.
    Foster a positive, team-oriented work environment to boost staff engagement and performance.
  2. Financial Management
    Prepare and manage budgets, ensuring financial goals are met.
    Monitor revenue, expenses, and profitability, implementing cost control measures where necessary.
    Identify opportunities to increase revenue and optimise costs.
  3. Guest Experience & Customer Service
    Maintain high levels of cleanliness, comfort, and customer service across all locations.
    Handle guest inquiries, complaints, and feedback professionally and efficiently.
    Implement initiatives to improve guest satisfaction and drive repeat business.
  4. Staff Recruitment & Management
    Hire, train, and manage staff to ensure high service standards and operational efficiency.
    Create staff schedules and ensure proper workforce planning.
    Promote a culture of learning, development, and performance excellence.
  5. Marketing & Sales
    Develop and execute marketing strategies to boost bookings and increase occupancy rates.
    Build relationships with OTAs, tourism boards, and local businesses to drive partnerships.
    Oversee online reputation management, including guest reviews and social media presence.
  6. Facilities & Maintenance
    Ensure all properties are well-maintained and comply with health, safety, and environmental standards.
    Coordinate with suppliers and contractors for maintenance, supplies, and service agreements.
  7. Strategic Growth & Community Engagement
    Identify new business opportunities and revenue streams.
    Engage with local communities and tourism organisations to strengthen brand presence.
    Drive innovative hospitality experiences that align with CURIOCITY's brand and ethos.

What We're Looking For

  1. Experience: 5 – 8 years in a senior hospitality management role, preferably in hostels, boutique hotels, or lifestyle accommodations.
  2. Education: Degree in Hotel Management or a related field.
  3. Technical Skills: Proficient in Microsoft 365 (Excel, Outlook, Teams, etc.).
  4. Leadership Abilities: Strong team leadership, problem-solving, and decision-making skills.
  5. Guest-Focused Mindset: Passion for hospitality and enhancing guest experiences.
  6. Business Acumen: Ability to drive revenue, control costs, and improve operational efficiency.
  7. Marketing & Sales Knowledge: Familiarity with digital marketing, OTA platforms, and social media.

Why Join CURIOCITY?
Be part of a trendy, innovative, and growing hospitality brand.
Work in Cape Town, one of the world's most beautiful travel destinations.
Lead and shape the future of vibrant, community-driven hospitality.
Competitive salary + performance-based incentives.

How to Apply
If you're a dynamic hospitality professional looking to lead an exciting brand in Cape Town, we'd love to hear from you Send your CV and cover letter to with the subject line "Regional General Manager Application – Cape Town".

Application Deadline: End of February 2025

Join CURIOCITY and help us create unforgettable experiences for travellers

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