Store Manager

Birkenstock Fourways is looking for a Store Manager to join their dynamic team. The successful candidate will lead merchandising and sales, manage inventory and day‑to‑day operations while ensuring an outstanding in‑store customer experience. Company Values We commit to the wellbeing of our team We work with a positive attitude We believe in our team Responsibilities Sales Maximise sales by driving conversion Set & communicate daily sales targets to everyone on the team including casuals. Report actual vs target results three times each day to all staff. Focus the team on cross‑ and upselling Create relationships with podiatrists, running clubs & gyms in the area to generate sales Grow Rewards program database Ensure all customer orders are accurately processed within one working day Achieve gross margin targets Team Management Build a team environment through daily meetings. Allocate tasks. Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards Drive conversion through traffic analysis & rostering Master the feedback process & provide monthly feedback to all team members Develop the team through regular tech, customer service, loss prevention, podiatry and sales training Ensure completion of the Rookie Pack within the prescribed time frame Follow up with all customer queries or requests within 24 hours Execute the month’s Mystery Shopping action items Manage the appraisal process for all team members Manage the induction process Complete rosters and adhere to the staffing template Complete weekly timesheets, & coordinate lunch breaks Ensure all staff wear lanyards & the correct uniform/tech apparel Inventory Minimise shrinkage & maintain accurate stock records in the POS system Complete quarterly stock counts Execute markdowns as directed Run daily negative stock report and request relevant adjustments Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system Maintain the storeroom with the top ten sellers at the front and all product stored by line of business, gender & category to expedite floor replenishment Run & action the daily inventory reports Review the store sell‑through report. Re‑merchandise or adjust replenishment levels as required Quarterly stock takes: plan and ensure completion, signed off and filed Print, file & send all stock‑take paperwork to the Regional Brand Manager Review the stock status and pending transfers report each week and investigate appropriately Complete OTB process weekly and order relevant product to optimise stock levels Maintain inventory at target levels for all categories & price points every week Operations Ensure VM and windows comply with Birkenstock standards Ensure the store is clean, no lights out, changing rooms are clear of product & music is appropriate Open and close the store Reconcile cash to end‑of‑day tender report & complete & sign the end‑of‑day banking book Bank takings Complete month‑end stock receipt report Complete month‑end sales report Proactively manage controllable store expenses (discounts given, petty cash, stationery, phone, cleaning etc.) Ensure compliance with the operational health & safety policy Month‑End Prepare month‑end reports Complete Return to Supplier report Prepare sales report with budget variance explanations Qualifications Grade 12 or Equivalent 2 years’ experience in a similar capacity Willing to work shifts Valid driver’s licence Own vehicle advantageous Competencies Required Working experience within retail Proven sales ability Customer service Excellent negotiation and communication skills Highly organised and deadline driven High attention to detail Adaptable Effective team management Perks & Benefits You get to work for a rapidly expanding distributor with aspirational brands. Comprehensive health benefit Quarterly uniform allowance Staff discount (50% off for you and your family across all the brands within the group) Company performance incentive scheme Long‑service incentives Holistic employee wellness programme The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industry Retail Apparel and Fashion Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful. #J-18808-Ljbffr