Store Lead
7 days ago
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- To ensure that sales and treatment revenue targets for the store is met monthly.
- To ensure that accurate and detailed consultations and Face Mapping is conducted with each new client and ensure all records are updated.
- Telephonic post treatment and retail follow ups with customers.
- Manage customer complaints, product returns & ensure the highest level of customer service are adhered to in the store.
- Manage the POS system
- Manage the day to day staff, and roster coverage.
- Assist the concept stores manager with staff assessments and training of new and existing staff.
- Inventory is managed monthly and recorded
- Responsible for supporting the smooth running of daily operations in the store,
- The store is always correctly stocked, cleaned and merchandised effectively. 11. The effective planning of, and participation during in store promotions.
- Participation in company promotional events e.g. marketing activities, golf days, launches, IDI training and trade shows.
- Maintain the highest level of personal hygiene and professional appearance at all times
- Ensure that all tasks and administration are performed according to the Policies and Procedures manual.
- To be completely familiar with all products, treatments and concepts offered by Dermalogica as well as all policies as outlined in the Policies and Procedures manuals.
- Maintain product knowledge by attending all Dermalogica classes regularly and to pass regular assessments (theory and practical)
Minimum Requirements:
- 3 year Skin Care diploma
- 4 years experience in a supervisory role
- Previous experience with high end skin care brand
- Dermalogica experience advantageous
- Microsoft Office proficient
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