Aftersales And Repairs Manager
6 days ago
Introduction We are seeking a dedicated and detail-oriented Aftersales and Repairs Manager to join our team in Pretoria East. The ideal candidate will have experience in the Motor Industry. Duties & Responsibilities Maintain a professional image and relationship with customers. Diagnose problems, prepare estimates for repairs and check if still in warranty. Liaise with customers in case of warranty/motor plan issues. Provide quotations for motor plan contracts where applicable. Offer customers a pre-assessment visit to confirm challenging problems. Follow up on parts orders and promptly inform customers of any delays. Create Repair Quotations and orders. Arrange booking reminders. Maintain accurate customer information. Monitor outstanding parts ordered and unpaid invoices. Manage workshop by maintaining, cleaning, organizing, trash removal and securing valuables during non-working hours. Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workplace. Carry out regular meetings with staff. Coordinate spare parts activity to ensure parts availability and ensure service exchange and warranty parts procedures are adhered to. Manage workshop facilities and HSE together with Safety Officer. Create working time schedules for work shifts based on repair schedules. Attend to daily workshop reporting to Directors, regarding WIP, efficiency, productivity, debtors and creditors. Build and maintain the right level of relationships with customer representatives. Process complaints and major or complicated complaints. Participate in meetings with key customers when required. Market and communicate service solutions to existing and potential customers. Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives. Monitor the workshop's pricing and discounts to ensure they meet the established level. Provide feedback and focus on workshop results – develop the workshop business by following budget, results, operational targets and taking measures in order to achieve set targets. Manage and analyse the workshop's running costs and expenditure budget. Regularly follow up service business and financial results. Set, monitor, maintain and follow up KPIs as per company procedures. Work with and handle applicable licenses for the workshop operations; monitor possible developments. Analyse current standards to identify and present opportunities for improvement of the workshop. Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals. Oversee all internal, warrants, and on-site workshop and staff communication; communicate effectively with employees, management, and external parties. Contribute to a positive and transparent work environment. Desired Experience & Qualification Time management skills to meet required deadlines (essential). Reputation for building strong relationships. Team orientation. Problem-solving mindset and ability to multitask in a fast-paced environment. Sound trailer technical and product knowledge. In-depth knowledge of sound customer satisfaction processes. Cost analysis. Preparing of quotations. Understanding of basic business operations and principals. #J-18808-Ljbffr
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Aftersales Manager
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Pretoria, South Africa IGo Solutions Full timeCommercial dealership in Pretoria is looking for an experienced Aftersales Manager to oversee the daily operations of the Service and Parts departments. The role focuses on ensuring excellent customer service, strong team leadership, and solid financial performance. Requirements: • Previous Aftersales Manager experience (Service & Parts Manager experience...
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Aftersales Manager
2 weeks ago
Pretoria, South Africa IGo Solutions Full timeCommercial dealership in Pretoria is looking for an experienced Aftersales Manager to oversee the daily operations of the Service and Parts departments. The role focuses on ensuring excellent customer service, strong team leadership, and solid financial performance. Requirements: • Previous Aftersales Manager experience (Service & Parts Manager experience...
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Pretoria, South Africa Igo Solutions Full timeCommercial dealership in Pretoria is looking for an experienced Aftersales Manager to oversee the daily operations of the Service and Parts departments. The role focuses on ensuring excellent customer service, strong team leadership, and solid financial performance. Requirements Previous Aftersales Manager experience (Service & Parts Manager experience...
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