Aftersales Operations Manager

2 days ago

Pretoria, South Africa Ford Motor Company Full time

Exceptional problem solving
- Analytical skills to determine root cause.
- Fault finding ability.
- Technical excellence
- Report writing
- Team leading Skills
- Planning and Organizing Skills
- Computer Skills
- Excel, Word, and PowerPoint
- Financial / Business Acumen; Brand and Wholesale Marketing; Analytical ability, mechanical/technical
- Soft skills - Excellent written and verbal Communication; ability to influence across all levels of the organization; external and internal stakeholder management; decisive and future-oriented.
- Bachelor’s degree in business administration, Marketing, Finance, or a related field.
- 5-7 years dealer / field operations / people management experience in Aftersales environment.
- Display capability of leading a team in a current or previous roles

**Ensuring sales objectives are achieved**:

- Deliver monthly wholesale sales performance reports, providing insights into trends.
- Monitor & analyze Trade Club performance metrics, identifying areas for improvement and implementing.
- Initiate Marketing opportunities.
- Develop and execute strategic plans to identify, target, and acquire new trade customers (B2B).

**Prospecting & Developing New Accounts**:

- Identify and cultivate new Trade Club B2B opportunities.
- Increase dealer and customer participation on Trade Club.

**Managing Existing Accounts**:

- Improved customer retention rate and increase sales for existing Trade Club members.
- Develop & execute targeted marketing campaigns to attract new B2B customers focusing on mechanical segment.
- Manage Certified Parts Wholesale Dealer program, ensuring its successful implementation and alignment with overall wholesale objectives.

**Sales Forecasting & Reporting**:

- Accurate wholesale sales projections and effective performance monitoring.

**Product Knowledge**:

- Clear knowledge of extended parts warranty program.

**Customer Relationship Management**:

- Accurate and efficient management of customer data.Increased customer loyalty and repeat business.**Administrative Tasks**:

- Analyze and monitor data performance and implement corrective actions where needed.
- Regular Travel to visit B2B customers/dealers/ Body Shops and attend industry events.

**Interdepartmental Collaboration**:

- Work closely with IMG, SEO, Pricing Team, PS & L, Zone Managers & Trade Club Team.

**Cross
- Functional Projects**:

- Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organization, particularly relevant to wholesale part sales.

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