Ops Specialist

3 weeks ago

Pretoria, South Africa Telkom Full time

Overview Responsible for the execution of IT Support and Operations in the OSS and Inventory domains. Executing on defined run books and IT support interventions to ensure IT application and systems are available, performant, conformant (functionally and information security wise) and sufficiently healthy to meet business related outcomes. Demonstrate Subject Matter Expertise on aspects of OSS and Inventory systems related to the IT support function in Openserve and aligned to Openserve's responsibility of fulfilment and assurance. Job Responsibilities Execute on application and system operational run books to ensure that application and systems meet business and IT outcomes in a predictable and deterministic manner. Provide input into the creation of operational run books to ensure that preventative and proactive maintenance and housekeeping activities are embedded into the run book at the appropriate frequency and design to ensure application and systems are running optimally. Effectively use appropriate and fit for purpose application and system monitoring and detection of system failure and faults, including leading indicators for relevant workloads and points of failure. Execute on error management interventions timeously. Execute on automation initiatives, tools, scripting or code to ensure business and IT outcomes are achieved. Use appropriate IT tools to quickly identify problems to ensure rapid service restoration. Contribute to innovation and evolving operational techniques to ensure continuous service improvement and preventative mechanisms. Adhere to ITIL practices in conducting operational duties. Ensure business and IT SLAs are achieved through sound operational practice. Be cost conscious during the conducting of operational duties. Core Competencies Knowledge / Skills Application Tools Processes Presentation Techniques Lateral Thinking Problem-Solving Operating Systems (e.g., UNIX, Linux, Microsoft Servers) Computer Software (Oracle Application & Weblogic Servers) Databases (e.g., Oracle) Database Scripting OS Scripting, Analytical Communicating (verbal & written) Organizing Techniques ITIL DEVOPS techniques Openserve applications and systems Openserve IT Document Standards Competencies Emotional Intelligence Accuracy Customer Focus Decisive Organ High Performance Driven Caring Agility Integrity Generating ideas Knowledge sharing Adopting practical approaches Interacting with people Understanding people Seizing opportunitiesTaking action Upholding standards Embracing change Thinking positively Showing composure Valuing individuals Team working values aligned with Openserve values High energy Team orientation High level of commitment Self-starter Innovative Adaptable Assertive Committed Proactive Conscientious Cost conscious Certifications None. Education NQF 6 : 3 year Diploma / National Diploma in Information Technology. Experience 3 Years relevant experience. Additional Information Special Requirements: Excellence in communicating and presenting complex information to technical and business partners, both verbally and in written form. Valid Drivers license. Prepared to travel nationally and internationally. Ability to work after hours. After hours call out (stand by). Ability to work shifts. Physical Requirements: None. Key Stakeholders IT functional areas, IT Value Chain areas (Business / External vendors / stakeholders / consultants / Openserve / BCX etc.), Business Community - IT Operations, Business Operations, Network Operations, Solution Design Team, IT Build function. #J-18808-Ljbffr

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