Ops Shift Management Lead

1 week ago

Pretoria, South Africa Patrianna Full time

**Ops Shift Management Lead**

**About Patrianna**:
Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.

**Role Overview**:
The Ops Shift Management Lead is a mid-level managerial role responsible for leading a team of specialists within the shift management function. This position requires strong leadership skills, strategic planning abilities, and hands-on expertise in KYC, Risk, and Payments operations. The focus of this role is on shift management, ensuring efficient task allocation, workforce planning, and overall operational effectiveness.

**Areas of Responsibility**:

- Lead and manage a team of shift management specialists, ensuring smooth daily operations across multiple shifts.
- Oversee task allocation, workload distribution, and scheduling to optimize efficiency and meet operational demands.
- Implement and refine shift planning strategies, including workforce management and contingency planning.
- Monitor daily shift activities, proactively identifying and addressing operational challenges.
- Conduct regular performance evaluations, providing coaching, mentorship, and development opportunities for team members.
- Collaborate with other departments to ensure resource availability and efficient issue resolution.
- Analyse operational data to identify trends, improve staffing models, and enhance process efficiency.
- Ensure compliance with company policies, industry regulations, and internal risk controls during all shifts.
- Prepare detailed shift performance reports, offering insights, successes, and areas for improvement.
- Drive initiatives to enhance team efficiency, service quality, and overall customer experience.
- Act as the primary liaison between shift specialists and senior management, ensuring smooth information flow.
- Manage and oversee effective escalations handling, ensuring swift resolution and continuous improvement in service standards

**Experience & Requirements**:

- Minimum 3 years of experience in operational service related roles within Fraud, Risk or CS.
- At least 1 year of experience managing a team in an operational role.
- Strong knowledge of KYC, Risk, and Payments processes within the iGaming/gambling industry.
- Expertise in shift scheduling, workforce management, and operational planning.
- Excellent leadership, coaching, and interpersonal skills to drive team performance.
- Strong analytical and problem-solving abilities, with experience in data reporting and performance analysis.
- Familiarity with customer support and shift management software.
- Ability to adapt quickly to changing operational needs and maintain a proactive approach to issue resolution.

This role is an excellent opportunity for an experienced professional who thrives in a fast-paced environment and is passionate about leading teams to operational excellence.

  • Lead Associate – Ops

    4 weeks ago

    Pretoria, South Africa WNS Full time

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Shift Manager

    2 days ago

    Pretoria, South Africa MA Automotive Tool and Die (PTY) Ltd Full time

    **A VACANCY EXISTS IN THE MANAGEMENT DEPARTMENT IN PLANT 2 FOR SHIFT MANAGER X1** **Primary purpose of the job** To manage and co-ordinate activities and functions to ensure optimal production output as per company requirement. **Key Performance Areas** - Manage and Co-ordinate line functions and ensure that production targets are met according to quality...

  • Dynamic Office Administrator: Payroll

    2 weeks ago

    Pretoria, South Africa Shift Pursuit Full time

    A local administrative service provider in Pretoria is looking for an Office Administrator. The role includes submission of CIPC Annual Returns, payroll processing, and basic bookkeeping. Ideally, candidates should be computer literate, have their own transport, and exhibit reliability and eagerness to learn. Non-smokers are preferred. This position offers...

  • Senior Milling Maintenance Lead – Shift

    1 week ago

    Pretoria, South Africa RCL Foods Full time

    A leading food production company in Pretoria is seeking a Senior Artisan for its Milling Division. The role demands strong leadership and communication skills to oversee maintenance operations, coordinate daily activities, and implement quality standards. Ideal candidates should have a technical background with 3-5 years of supervisory experience in the...

  • Systems Ops Engineer — Uptime

    1 week ago

    Pretoria, South Africa Amber Fintech Full time

    A financial technology company in Pretoria is seeking a detail-oriented Systems Operations Administrator to ensure the smooth operation of IT systems. You will monitor performance, perform maintenance, and provide IT support to internal staff and external clients. Candidates should possess technical IT knowledge, relevant certifications, and a valid Driver's...

  • Lathe/milling Shift Leader

    7 days ago

    Pretoria North, South Africa Afrit Trailers Full time

    **Introduction** AFRIT is one of the most respected and innovative trailer manufacturers in Africa. With more than 50 years experience in the industry. AFRIT has a solid reputation of being competitive, innovative, and at the forefront of industry. A highly advanced infrastructure, coupled with a constant drive for expansion has allowed AFRIT to become the...

  • Banqueting & Events Manager – F&B Ops & Growth

    1 week ago

    Pretoria, South Africa Sun International Full time

    A leading hospitality company is seeking a Junior Manager in Pretoria to oversee banqueting and conferencing operations. Responsibilities include ensuring profitability, managing staff, and maintaining high customer satisfaction. Candidates should have a Diploma and significant experience in the industry. This position offers a permanent contract and is...

  • Shift Occupational Health Nurse — 12-Hour Shifts, Safety

    1 week ago

    Pretoria, South Africa Momentum Full time

    A health solutions provider in Pretoria seeks a Shift Occupational Health Nurse to provide a comprehensive occupational healthcare programme. Responsibilities include implementing risk-based medical surveillance and managing occupational health safety. Essential qualifications include a Degree/Diploma in Occupational Health Nursing and registration with the...

  • Communications & Knowledge Management Coordinator

    2 days ago

    Pretoria, South Africa International Water Management Institute Full time

    The International Water Management Institute (IWMI), a CGIAR Research Center, is on the lookout for a talented & impact driven individual to join our team in Pretoria, South Africa, as a Communications & Knowledge Management Coordinator. The Communications & Knowledge Management Coordinator will support the implementation of IWMI’s global strategies, as...

  • Shift Occupational Health Nurse

    1 week ago

    Pretoria, South Africa Momentum Full time

    Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by...