Operations Manager

Our client is seeking an experienced Operations Manager to take ownership of its operational functions, lead multiple teams and drive consistent service delivery across the business.

This is a senior management opportunity within a fast-paced financial services environment, where you will work closely with departmental managers and team leaders to improve productivity, strengthen operational controls and ensure that business objectives are achieved.

You will play a key role in overseeing debt review operations, monitoring departmental performance, managing operational risks and ensuring that client service standards remain high. The successful candidate will be comfortable making strategic decisions while remaining closely involved in the day‑to‑day performance of the business.

Key Responsibilities

• Oversee daily operations across multiple departments, ensuring that workflows, procedures and operational targets are consistently maintained.
• Lead, develop and manage departmental managers, team leaders and operational employees, driving accountability, performance and employee development.
• Monitor departmental KPIs, productivity and turnaround times, analyse performance reports and implement corrective action plans where required.
• Oversee debt review operations, including application processing, document management, legal processes, negotiations with credit providers, client follow‑ups and account administration.
• Maintain high standards of client service by monitoring complaints, resolving escalations and strengthening relationships with relevant stakeholders and service providers.
• Ensure operational compliance with the National Credit Act, applicable debt review regulations and internal policies, while identifying risks and reporting on operational performance to Executive Management.

Minimum Requirements

• Minimum 5–7 years' management experience within an operational environment.
• Registered Debt Counsellor.
• Proven experience managing multiple departments, teams and operational functions.
• Previous exposure to debt review, financial services or the credit industry will be advantageous.
• Demonstrable experience in performance management, operational reporting, KPI monitoring and process improvement.
• Strong understanding of operational compliance, risk management and internal controls.
• A relevant qualification in Business Management, Operations Management or a related field will be advantageous.
• Proficiency in Microsoft Office, particularly Excel, and operational reporting systems.

Key Competencies

• Strong leadership and people management capabilities.
• Excellent communication, interpersonal and stakeholder management skills.
• Strategic thinking, sound judgement and effective problem‑solving abilities.
• Strong analytical, reporting and decision‑making skills.
• Excellent planning and organisational abilities, with the capacity to manage competing priorities.
• A results‑driven approach, with a strong focus on accountability, service delivery and continuous improvement.

The opportunity: Take the lead in shaping operational performance, developing teams and strengthening service delivery within a business where effective leadership and measurable results matter.

If you are a registered Debt Counsellor with the operational leadership experience to manage complex functions and drive business performance, we would like to hear from you.