Service Desk Manager — Lead IT Support

Are you fascinated by leading and managing a team? If so, check this out! SA’s leading tech company is looking for a seasoned IT Service Desk Manager to take total responsibility for the performance and constant development of the Service Desk, while ensuring delivery of contractual duties. **The role will consist of**: - Managing Service Desk Analyst...

**Description of role**: Manage the performance & delivery of the Turrito Service Desk to ensure that customer expectations are met or exceeded from all aspects; from ticket resolution to monthly reporting. Responsible for ensuring that the staff are exceeding expectations in their daily performance, meeting defined metrics, and leading from the front by...

Main Responsibilities Team Leadership & Management: Lead, mentor, and develop a team of service desk professionals, ensuring they are well‑equipped to handle IT support requests efficiently and professionally. Incident & Request Management: Oversee the resolution of technical issues and service requests from bank employees, ensuring all incidents and...

Job description We are seeking a highly skilled and experienced Service Desk Manager to oversee our service desk operations. The Service Desk Manager will be responsible for leading multiple teams of support specialists, ensuring timely and effective resolution of technical issues, and maintaining high levels of customer satisfaction. **KEY...

Job Title IT Service Desk Lead Number of Positions 1 (one) Function and Business Unit Infrastructure - IT Services: National (JHB Onsite) Role Overview The IT Service Desk Lead plays a critical role in providing hands‑on advanced technical support and acts as a first point of escalation. Responsible for day‑to‑day operations, ensuring timely and...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Team Lead,...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Team Lead,...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Team Lead,...

Job Purpose A Senior Service Desk Support Engineer is responsible for providing remote technical support and serving as an escalation point for Service Desk Engineers. This role involves supporting various clients, executing assigned tasks from Team Leaders or the Service Desk Manager, and maintaining a high standard of professionalism in all service...

Job Purpose A Senior Service Desk Support Engineer is responsible for providing remote technical support and serving as an escalation point for Service Desk Engineers. This role involves supporting various clients, executing assigned tasks from Team Leaders or the Service Desk Manager, and maintaining a high standard of professionalism in all service...