Product Support Agent

7 days ago

Durban, South Africa Tracker South Africa Full time

Providing Support to all Consumer and Corporate clients on the functionality/health of Tracker units.All queries and request will be assisted/dealt with efficiently and professional. Provide telephonic service existing clients. Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries) Liaise with internal / external clients, branches, consultants, as well as fitment departments Capture, maintain and update customer and vehicle details Communicate with the Cancellation department when receiving cancellation request from the clients General office administration (Pull reports, Investigation, Roaming and Login/reset passwords) Provide feedback to the internal and external customers Creating, allocate and follow up on service requests Handle internal and external complaints on Telephonically and emails Any other related tasks or duties assigned by the Supervisor / Line Manager Adherence/Comply to schedules as determined on the Telephony system. Must have Matric / Grade 12 Computer skills: MS Office, MS Outlook as well as MS Internet Explorer. Understanding of telematics & telecommunications, specifically GSM & satellite communication Excellent Communication (verbal and written) skills Ability to take ownership of tasks and queries Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support. 1-year previous call centre experience Initiative Teamwork Problem solving Customer centric Do you require assistance with the registration or application process ? Click the button below to visit our FAQ/Support page and ask for help. #J-18808-Ljbffr

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