Product Support Agent

4 weeks ago

Durban, South Africa Tracker Connect Full time

Product Support Agent (Durban) – Tracker Connect Providing support to all consumer and corporate clients on the functionality and health of Tracker units. All queries and requests will be assisted efficiently and professionally. Location: Durban – Contract: Permanent – Remuneration: Market Related Responsibilities Provide telephonic service to existing clients. Handle post-installation product support queries (TomTom, Empower, Skygistics, and Skytrax). Liaise with internal / external clients, branches, consultants, and fitment departments. Capture, maintain, and update customer and vehicle details. Coordinate with the Cancellation department on client cancellation requests. Perform general office administration (pull reports, investigate issues, manage roaming and login / reset passwords). Provide feedback to internal and external customers. Create, allocate, and follow up on service requests. Handle internal and external complaints via telephone and email. Perform any other related tasks or duties assigned by the Supervisor / Line Manager. Adhere to the schedules as determined by the telephony system. Qualifications Minimum of Matric / Grade 12. Proficient in MS Office, MS Outlook, and MS Internet Explorer. Understanding of telematics & telecommunications, specifically GSM & satellite communication. Excellent verbal and written communication skills. Ability to take ownership of tasks and queries. Strong knowledge of Tracker TMS, CRM, CDS, Skytrax Web, and Skytrax Sales Support. Attention to detail. At least 1 year of previous call centre experience. Initiative, teamwork, problem-solving, result-driven, and customer-centric mindset. Benefits Medical aid. Provident fund. 17 annual leave days. #J-18808-Ljbffr

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