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1253 Operations and Service Consultant

2 months ago

Menlyn, South Africa Imizizi Full time
Essential Skills & Experience:
  • Minimum 5 years of experience in Operations, with relevant IT/Business qualifications.
  • Strong IT Service Management (ITIL) knowledge and second-level support expertise.
  • Experience in working with BI tools, databases, data flows, AWS, and coding languages such as Python.
  • Ability to work in complex, multi-stakeholder environments with mission-critical use cases.
  • High customer orientation with strong communication skills across multiple support channels.
Key Responsibilities:
  • Resolve second-level incidents within the Self-Service Data Analytics Platform.
  • Manage and execute service requests and operate platform-specific projects.
  • Collaborate closely with business departments to own the customer experience.
  • Maintain and enhance process documentation and user manuals.
  • Coach and train colleagues and users as needed.
  • Participate in on-call duty for high-priority support.
  • Collaborate with 3rd level support, development, and SaaS vendor teams.
Advantageous Skills:
  • Background in software development.
  • Experience with authorizations and access control.
  • Proactive communication and continuous learning mindset.
Apply Today