Product Support Specialist
1 week ago
Job Description We’re looking for a thoughtful and empathetic people person to join our Support team, supporting our global clients. You’ll be working on the frontline as part of a fast-growing team. Our office is located in Durban, starting full-time in the office. Job Requirements To qualify for this role, you are : Experience setting expectations and communicating with clients over phone, email & chat A passion for creating value for customers and helping them get the most out of our product. Care deeply, genuinely, and passionately about Product Support and about the role it plays in making a customer-focused team successful. Not be afraid of technology and have a desire to get stuck in and understand Uptick as a product & how deeply it is embedded in our customers’ workflows (we'll provide the training). Reliable transport to and from the office Job Responsibilities To succeed in this role, a candidate must be able to : Provide thoughtful, personalised support to Uptick users through in-product messaging and phone channels. Exhibit strong communication skills, including modifying your approach to different types of customers and situations, as well as setting or adjusting customer expectations. Exhibit exceptional critical thinking and problem solving - be curious, explore and offer Uptick solutions to clients that will best-suit their needs. Triage incoming requests and spot trends in customer issues to flag to the wider team. Identify, reduce, and document bugs for our developer teams. Contribute to the ongoing learning and success of the team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in documentation. Fast learner - can listen, follow instructions and asks questions. Ask for help. You know when something is over your head and are not afraid to seek assistance. You are skilled at explaining technical problems succinctly and clearly. #J-18808-Ljbffr
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Product Specialist
7 days ago
Durban North, South Africa Autobid PTY LTD Full timeWe are looking for 4 x Varsity Graduates who meet the following criteria: - BA or BCOM degree [A degree in IT (Programming) or Analytics will be advantageous - Must have done Maths - Drivers Licence - Fully Vaccinated - Good Command of the English Language - Excellent Telephonic Skills You will start off on a 12 month contract in our Customer Service...
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Technical Support Specialist
3 days ago
Durban North, South Africa Autobid (PTY) Ltd Full time**About Us**: Autobid (PTY) Ltd and Fine Genie (PTY Ltd are leading IT companies based in Durban North. We are committed to delivering exceptional services and solutions to our customers. We are currently seeking a dedicated and skilled Technical Support Specialist to join our dynamic team. **Job Duties**: - Monitor APIs to ensure optimal uptime and...
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Technical Support Specialist
2 days ago
Johannesburg North, South Africa Verifast Corporation Full time**Job Overview** VeriFast is a rapidly growing company that has more than doubled in size for two years in a row. This is an opportunity to make your mark and work your way up and support people so they can use our platform to get approved for a home, a car, or other critical financial approvals in their life. **Responsibilities** **Technical Support** -...
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Durban North, South Africa IGS Solution Full timeIntroduction We are seeking a motivated and enthusiastic Junior Application Support Specialist to join our growing team. In this role, you will be responsible for providing first-line technical support to users, generation and preparation of system reports as needed, and resolving software-related issues. You will work closely with other support specialists...
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Durban North, South Africa Igs Solution Full timeIntroduction We are seeking a motivated and enthusiastic Junior Application Support Specialist to join our growing team. In this role, you will be responsible for providing first-line technical support to users, generation and preparation of system reports as needed, and resolving software-related issues. You will work closely with other support specialists...
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Product Specialist
1 week ago
Durban, South Africa FirstRand Full timeJob Description To provide specialist product advice. Hello Future Product Specialist II, Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and...
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On‑Site IT Specialist: Network Security
3 weeks ago
Durban North, South Africa Crescent Star Pty Ltd Full timeA private investment entity based in Durban North is seeking a full-time Information Technology Specialist to manage local systems and provide IT support. The ideal candidate will have a Bachelor's degree and extensive experience in network administration and security, along with strong problem-solving skills. The position offers a salary range of R15,000...
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Product Specialist
1 week ago
Durban, South Africa FirstRand Full timeJob Description To provide client support from product perspective Hello Future Product Specialist I, Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse...
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Junior Application Support Specialist — Learn
2 weeks ago
Durban North, South Africa Igs Solution Full timeA dynamic IT firm in Durban North is seeking a motivated Junior Application Support Specialist to provide first-line technical support. This role includes troubleshooting software issues, generating reports, and documenting solutions. Ideal candidates will have a Bachelor's degree in Computer Science or IT, and strong problem-solving skills. This position...
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Product Specialist
1 week ago
Durban, South Africa FirstRand Full timeJob Description To provide client support from product perspective Hello Future Product Specialist II, Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents,...
