Technical Support Specialist

1 day ago

Johannesburg North, South Africa Verifast Corporation Full time

**Job Overview**
VeriFast is a rapidly growing company that has more than doubled in size for two years in a row. This is an opportunity to make your mark and work your way up and support people so they can use our platform to get approved for a home, a car, or other critical financial approvals in their life.

**Responsibilities**

**Technical Support**
- Maintain a thorough knowledge of the product to provide accurate information and support.

**Feedback and Improvement**:

- Gather customer feedback and insights to share with product and development teams.
- Collaborate with internal teams to enhance product features based on customer needs.

**Metrics and Reporting**:

- Track customer interactions and maintain detailed records in the CRM system.

**Product Knowledge**:

- Participate in ongoing training and development initiatives.

**Qualifications**
- Familiarity with Jira for tracking support requests is desirable.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Proficiency in data analysis and reporting tools.
- Strong problem-solving skills and attention to detail.
- Ability to work independently as well as part of a team in a fast-paced environment.
- 1-3 years of experience in customer support or customer success is ideal, preferably in a SaaS environment.

Join us as a Technical Support Specialist where you can make a significant impact by helping others resolve their technical challenges

Pay: From R326 000,00 per year

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