Hotel Operations Manager

13 hours ago

Limpopo, South Africa HR Genie Full time

We are seeking an experienced and hands-on Hotel Operations Manager to oversee the day-to-day operations of our hotel, ensuring seamless coordination across all departments and delivering an exceptional guest experience. Key Responsibilities: Supervise and coordinate operations across Front Office, Housekeeping, Food & Beverage, Spa, and Maintenance departments. Develop, implement, and monitor operational policies, procedures, and performance standards . Maintain compliance with health, safety, and hygiene regulations . Collaborate with the General Manager to prepare budgets, forecast expenses, and implement cost-control strategies to drive profitability. Foster a culture of teamwork, professionalism, and guest-centric service . Address guest feedback and resolve issues promptly to maintain high satisfaction levels. Lead, motivate, and train staff to ensure continuous improvement and service excellence. Oversee scheduling, performance reviews, and departmental reporting. Requirements & Qualifications: Degree or Diploma in Hospitality Management (preferred). 57 years experience in hotel operations or a senior hospitality management role. Proven ability to manage multiple departments within a hotel environment. Strong leadership, communication, and interpersonal skills. Excellent organizational and problem-solving abilities. Financial acumen with experience in budgeting, forecasting, and cost control. A passion for hospitality and a commitment to creating memorable guest experiences

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