Team Leader Client Reporting

Role Purpose The position requires the individual to manage team members who are active in the compilation, review and dissemination of investment and regulatory reports via dedicated reporting systems and processes, taking responsibility in the administration of the systems and ensuring accurate and timeous delivery to clients, as well as have knowledge of related Fund Accounting systems and processes. Key Responsibilities Team Leadership & Performance Management - Motivate, support, and guide team members to deliver high-quality client reporting services. Provide mentorship and coaching to build confidence, technical competence, and overall performance. Foster a culture of communication, collaboration, and continuous improvement. Conduct regular one-on-ones, performance evaluations, and development planning. Drive team engagement and create a positive work environment that encourages ownership and accountability. Proactively manage team capacity, including during peak and off-peak periods, and plan for leave cover. Business-As-Usual (BAU) Deliverables - Oversee preparation, review, and timely dissemination of all clients, investment, and regulatory reporting across various frequencies (daily, monthly, quarterly, annually). Manage daily operational reporting processes and ensure outputs are accurate and delivered as per SLAs. Maintain oversight of reporting calendars, checklists, and delivery schedules. Support and guide the team in resolving data, report generation, or formatting issues. Risk Management and Internal Controls - Ensure appropriate internal controls are in place and adhered to across all reporting processes. Identify and elevate risk items promptly, and support risk mitigation strategies. Maintain detailed audit trails and ensure accurate filing and accessibility of all reports and documentation. Promote a culture of risk awareness and compliance within the team. Monitor and report incidents promptly and accurately, ensuring appropriate follow-up and root cause analysis. Process Improvement and Strategic Input - Identify and implement opportunities for efficiency gains and process optimisation in client reporting. Lead or contribute to automation and system enhancement initiatives. Ensure training registers and multi-skilling efforts are maintained and executed effectively. Provide input into change forums and initiatives, highlighting the impact of proposed changes on reporting deliverables. Reporting and Metrics - Prepare and maintain management information (KPI reports, performance stats, dashboards). Monitor reporting volumes and quality metrics to assess performance and resource needs. Deliver timely insights and data to senior management to support decision-making. Client & Stakeholder Engagement - Manage client relationships and act as the key contact for all client reporting queries. Liaise confidently with auditors, service providers (e.g. IT and business support), and internal teams. Ensure client expectations are managed and met through timely and professional communication. Represent the reporting function in client service and relationship management forums. Compliance and Regulatory - Ensure reporting meets regulatory and client-specific standards and timelines. Stay up to date on reporting requirements, regulatory updates, and industry practices. Provide input into SLA development, reviews, and updates. Ad-Hoc Tasks - Handle operational and reporting-related requests from senior management. Ensure all ad-hoc assignments are completed accurately and efficiently. Support project work and cross-functional initiatives where needed. Qualifications and Experience Bachelor's degree in Finance, Accounting, Business Administration, or related field. Minimum 5 years of experience within financial services or investment administration. Experience in team leadership or supervisory roles preferred. In-depth knowledge of financial markets, pricing methodologies, and investment operations. Experience with financial systems and platforms. Proficiency in MS Office, particularly Excel. Professional certifications such as CFA, CA, or equivalent are advantageous. Competencies Adaptability: The ability and willingness to be flexible, to adapt to and work effectively within a variety of changing situations and with various individuals and groups. Client Focus: The ability to prioritise and address the needs and expectations of clients or customers, ensuring their satisfaction and fostering long-term relationships. Effective Communication: The ability to clearly convey information, ideas, and expectations through various channels, while also listening actively and understanding others' perspectives. Judgement & Decision-making: The ability to make informed, timely, and effective decisions through analysing information, weighing potential outcomes, and selecting the best course of action to resolve issues and capitalise on opportunities. Leadership and Influence: Demonstrates the ability to lead, motivate, and drive a team and impact others to support a particular plan or idea. Problem-Solving & Analytical Skills: Ability to identify, analyse, and develop effective solutions for complex issues using critical thinking and derive meaningful insights. Process Improvement: Identifies and implements opportunities for enhancing operational efficiency and effectiveness. Risk Management: The ability to identify, assess, and mitigate potential risks that could negatively impact an organisation, project, or process. Stakeholder Management: The ability to identify, engage, and maintain productive relationships with key stakeholders that have an interest in or influence over a project, initiative, or organisational outcome. Time Management: The ability to effectively manage time and resources to meet deadlines, prioritise tasks based on importance and urgency, balance multiple tasks and projects efficiently and handle interruptions effectively. #J-18808-Ljbffr