Business Analyst

Centurion , South Africa | Posted on 14 / 11 / Infolytics is a proudly South African-based award winning Zoho Partner, with a regional presence in Zimbabwe and clients across the globe. We specialize in helping businesses of all sizes unlock their full potential through expert guidance in the discovery, selection, implementation, training, and long-term optimization of Zoho's powerful web and mobile applications. With over successful projects delivered across more than eight countries, we bring deep experience and unwavering commitment to every engagement. No matter where you are, we're ready to support your digital transformation journey—because for us, no challenge is too great and no distance too far. Job Summary Infolytics is seeking a highly analytical, detail-oriented, and client-facing Business Analyst / Solutions Architect to lead the discovery and design phases of Zoho-based digital transformation initiatives. The ideal candidate will play a critical role in aligning client business needs with optimal solutions across the Zoho ecosystem, ensuring that proposed implementations are both technically sound and strategically aligned. This role requires someone with strong business acumen, excellent documentation and reporting skills, deep curiosity about cloud technologies, and a proactive approach to solving complex operational challenges through technology. Key Responsibilities Business Discovery & Analysis – Conduct structured consultations with clients to understand core business challenges, workflows, and system pain points. Map out current-state vs. future-state processes and identify key transformation opportunities. Translate business needs into technical requirements and solution specifications. Recommend the right mix of Zoho applications (CRM, Creator, Desk, Books, Analytics, Projects, etc.) based on client use cases. Design high-level system blueprints and configuration plans aligned with business goals. Prepare detailed, accurate, and insightful implementation proposals, solution architecture documents, Statements of Work (SOWs), and UAT (User Acceptance Testing) scripts. Documentation & Reporting – Document data models, workflows, integration points, and system dependencies clearly and concisely. Produce polished, client-ready documents and presentation material that explain technical solutions in accessible terms. Provide project teams with detailed functional specs and configuration guides. Client Engagement & Stakeholder Management – Act as the strategic interface between clients and the Infolytics technical team during project discovery, design, and UAT phases. Confidently lead client workshops, solution walkthroughs, and feedback sessions. Manage stakeholder expectations by effectively communicating timelines, scope, and constraints. Rapidly learn and master new Zoho applications and features as needed. Stay current with Zoho product updates, industry best practices, and integration tools. Share knowledge and lead internal documentation efforts to improve delivery standards continuously. Requirements Preferred Qualifications Bachelor's degree in Business Analysis, Information Systems, Business Administration or related field. Experience with Zoho products (CRM, Books, Desk, Projects, Creator, Analytics, etc.) highly preferred. Prior experience in a software consulting or SaaS implementation role. Certifications in Zoho (or willingness to obtain them) are a plus. Technical & Analytical Skills Strong understanding of CRM, ERP, and business process automation concepts. Familiarity with the Zoho ecosystem and ability to learn new apps quickly and modules. Ability to create mockups, diagrams, and user journeys using tools like Lucidchart, Draw.io, or VaniHQ. Data modeling, process mapping, and documentation skills are essential. Proposal & Documentation Expertise Skilled in writing functional specifications, proposals, SOWs, solution designs, and UAT scripts. High attention to detail with a commitment to producing accurate and professional documentation. Communication & Interpersonal Skills Confident and articulate communicator, comfortable in client-facing and cross-functional settings. Ability to explain complex technical concepts in plain language. Strong presentation skills and professionalism in stakeholder meetings. Work Ethic and Adaptability Highly organized and proactive, with a passion for problem-solving and technology. Eagerness to learn continuously and adapt in a fast-evolving cloud environment. Professional Growth Access to training programs on Zoho solutions and emerging cloud software development methodologies. Opportunities for career advancement within a rapidly growing organization. Work-Life Balance Hybrid or flexible work arrangements (subject to project requirements). A supportive, team-oriented environment that values open communication, innovation, and continuous improvement. Regular team-building events, knowledge-sharing sessions, and off site company workshops. Meaningful Impact Contribute directly to the success of African businesses by delivering solutions that drive efficiency, cost savings, and organizational growth. Be part of a mission-driven team striving to become Africa's leading business process automation solutions provider. Why Join Infolytics? At Infolytics, you will be part of a passionate team dedicated to helping organizations optimize their operations using Zoho's powerful suite of applications. Our emphasis on collaboration, continuous improvement, and customer success ensures that every project you lead contributes to real, measurable growth for both our clients and our company. If you are an organized, detail-oriented, and people-focused professional with a drive to lead transformative projects, we would love to hear from you Please complete the assessment for your application to be considered. Only candidates with valid legal documentation to work in South Africa will be considered for roles at Infolytics. #J-18808-Ljbffr