Controller M/F

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS Mobility is one of the keys to development on the Continent. We must constantly find the most efficient mobility solutions for the greatest number of people. Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone. Our Offer includes the complete automotive offering, including two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. We looking for a Controller M/F based: South Africa To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary: Overall responsibility to schedule, plan and communicate to driver trainer’s activity to relevant staff member(s) and customers; dispatching of driver trainers to attend to training Facilitating customer calls, complaints and queries; ensure it is followed through and communicate process / result to customers Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous) Ensuring driver trainers achieve monthly sales targets Submission of weekly CSI report Ensuring that the team achieves predetermined targets Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers Ensure that all medicals documents, etc. are received before training commences. Daily uploading of TETA database Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman Processing of creditors invoices, creating order numbers Preparing quotations, submitting, following up with the customers for order numbers Resolve debtors’ queries and follow through until resolved Resolve creditors queries and follow through until resolved GPS amendments to be done weekly, business & private trips respectively Profil request: The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position: Knowledge Requirements English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software, including applications and programming. Required Skills Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. Time Management — Managing one's own time and the time of others. Required Abilities Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Written Comprehension — The ability to read and understand information and ideas presented in writing. Written Expression — The ability to communicate information and ideas in writing so others will understand. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Work Activities Interacting with Computers — Using computers and computer systems (including hardware and software) to set up functions, enter data, or process information. Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources. Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Work Styles Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. Integrity — Job requires being honest and ethical. General Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service Strong analytical ability; ability and suitable experience in compiling reports utilising and analysing #J-18808-Ljbffr