Vehicle Quality and Customer liaison

1 week ago

Durban, South Africa Signa Opportunity Full time
About the role

The YES Programme Intern will play a vital role in ensuring high-quality customer service and vehicle standards at AVIS. This role involves hands-on inspection, documentation, and direct communication with customers to manage quality-related issues and assess the condition of rental vehicles upon return. The intern will support the Quality Control and Customer Service teams by maintaining vehicle quality and liaising with customers to address and document any quality or damage-related issues in line with AVIS policies. This position offers valuable experience in customer service, vehicle quality management, and operations in the car rental industry.

Responsibilities


1. Vehicle Quality Assessment and Inspection :

  • Conduct thorough inspections of vehicles returned by customers, checking for any new damage, wear, or quality concerns.
  • Identify and document any damages or issues found during the inspection, including dents, scratches, interior damage, and mechanical issues.
  • Accurately record inspection findings using AVISs digital or manual inspection systems, ensuring clear documentation for any quality-related assessments.
2. Customer Liaison and Communication :

  • Act as the main point of contact for customers regarding quality-related concerns and provide courteous, professional support.
  • Communicate with customers regarding the findings of vehicle inspections, ensuring customers are informed of any issues that may impact their rental agreement or charges.
  • Address customer inquiries and escalate any unresolved or complex issues to the Quality Control Supervisor or Customer Service Manager for further action.
3. Damage Assessment and Documentation :

  • Carefully document any damages or wear and tear that exceed normal use and require additional repair or maintenance.
  • Ensure accurate, detailed, and transparent records of all findings, attaching photographic evidence when necessary.
  • Prepare damage reports for review and processing, ensuring that costs for any customer-responsible damages are clearly communicated to the relevant departments for billing.
4. Collaboration with Internal Teams :

  • Work closely with the Quality Control and Maintenance teams to ensure any identified issues with vehicles are addressed in a timely manner.
  • Collaborate with the Customer Service team to maintain high levels of customer satisfaction, especially in cases where vehicle quality or condition may impact the customer experience.
  • Support the logistics team in coordinating the availability of vehicles that have undergone inspection and arecleared for the next rental cycle.

5. Adherence to Policies and Procedures :

  • Follow AVISs/Reddot quality standards, inspection protocols, and customer interaction guidelines to maintain consistency and accuracy in all aspects of vehicle quality and customer communication.

  • Stay updated with AVIS policies regarding rental agreements, customer responsibilities, and damage charges to ensure clear and correct information is provided to customers.

  • Ensure compliance with health and safety regulations during vehicle inspections and customer interactions.

Requirements
  • Tertiary Qualification SHERQ/Production/Customer Service
  • Prior experience in customer service, automotive, or inspection.
  • Must not have taken part on the YES Program before.
  • South Africa unemployed youth aged between 18 and 34.

Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.

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