Tour Guide

2 weeks ago


Cape Winelands, South Africa Wild Dreams Hospitality Full time
Responsibilities:
  • Welcome and greet customers to the tour
  • Inform customers about the itinerary for each tour
  • Conduct guided tours, providing visitors with detailed and accurate information about the history, culture, and significance of these locations
  • Communicate effectively with visitors, answering questions, providing recommendations, and addressing any concerns they may have during the tour
  • Ensure the safety and well-being of the tour group throughout the duration of the tour, providing clear instructions and guidelines to ensure a smooth and enjoyable experience
  • Provide exceptional customer service, going above and beyond to exceed visitor expectations and create a positive and memorable experience for all participants
  • Maintain a professional and friendly demeanor at all times, representing the company in a positive light and promoting a welcoming and inclusive environment
  • Handle any unexpected situations or disruptions during the tour, such as inclement weather, equipment malfunctions, or visitor emergencies, with calmness and professionalism
  • Collaborate with support staff and management to ensure efficient operations and seamless coordination of tours and activities

Requirements:
  • Relevant tertiary qualification as a Cultural Guide
  • Proven experience as a tour guide or in a related customer service-oriented role
  • Fluent in Afrikaans and English
  • Valid first aid certificate
  • Ability to stand and walk for extended periods
  • Excellent verbal communication skills, with the ability to engage and captivate audiences of varying sizes and backgrounds.
  • Strong interpersonal skills, enabling the tour guide to build rapport and connect with visitors from different cultures and age groups
  • Outstanding organizational and time management skills
  • Problem-solving skills to address unexpected situations or challenges that may arise during a tour and find suitable solutions
  • Flexibility and adaptability to accommodate the varying needs and preferences of visitors, adjusting the tour content or pace as required

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