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General Assistant(External Applications Only)
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Cashbuild Hartswater, Northern Cape, South Africa General Assistant (External Applications Only) Ensures comprehensive customer service in store, merchandising stock, shelf price labelling and housekeeping within the designated area of responsibility. Responsibilities Customer Service Advise and assist customers on correct products and queries. Assist with and resolve customer complaints. Merchandising Standards Bulk stock area merchandised safely and according to the store layout plan. Ensure your area of responsibility is fully merchandised according to the store layout and planograms. Housekeeping Ensure that your area is free of obstacles and that stock is merchandised immediately after being received, allowing customers to enter and leave aisles safely. Correct shelf price labelling within the area of responsibility. Ensure the checklist is completed as required when on duty with the canteen and toilet/showers schedule. Safety (OHSA) Requirements Comply with safety (OHSA) requirements, such as use of safety gear and ensuring customer and staff safety. Ensure racking and bulk stock are merchandised safely for customers and colleagues to move through the store. Report any discrepancies to the store manager. Manage stock loss. Report damaged stock within the area of responsibility to the store manager. Values Integrity Comply with generally accepted standards in activities related to the position. Keep promises. Create realistic expectations. Show sincerity. Handle sensitive information carefully. Show awareness of values and indicate when boundaries are crossed. Accuracy Effectively handle detailed information and remain consistently attentive to details. Work in an orderly fashion. Ensure matters are handled in an orderly and accurate manner from start to finish. Prevent mistakes. Invest energy in checking work for mistakes. Client Focus Identify and actively respond to clients' wishes and needs. Deal with clients in a friendly manner. Show involvement in the client's problem. Make clients feel welcome. Approach the client's question with a can‑do mentality. Personal Development Be aware of one's own strengths and weaknesses and consciously work on personal development. Be focused on self‑broadening or gaining more in‑depth knowledge. Follow relevant training programmes and/or look for opportunities to gain experience. Seek and use opportunities for personal development. Ask for feedback in order to learn. Requirements Minimum Grade 10 or NQF 3 with one year work‑related experience, or Grade 12 without related work experience. Ability to communicate in English and the dominant local language. Valid South African ID or work permit. Ability to perform basic calculations accurately. Willingness to work shifts, weekends and public holidays. Ability to work under pressure. Seniority level Entry level Employment type Full‑time Job function Administrative Retail #J-18808-Ljbffr
