IR Specialist and Account Manager

1 week ago

CapeTown, South Africa The Legends Agency Full time

Job Title : IR Specialist and Account Manager
Location : Remote/Foreshore, Cape Town
Reporting to : HR Manager
Probationary Period : 3 months
Working Hours & Setup : 40 hours per week, Monday to Friday, 09:00 to 18:00
Salary : R25 000 to R33 000 pm + R1,000 Connectivity Allowance
Benefits : Professional development opportunities

Who We Are

We are a leading in-country provider of Recruitment and Employer of Record (EOR) services in South Africa. Our operations span all 9 provinces, covering 278 municipal areas. We serve a global client base in the USA, UK, and Australia, offering comprehensive HR, IR, Payroll Tax Compliance, and Employee Administration services to international companies hiring South African staff.

Role Overview

We are seeking a dynamic IR Specialist who is client-centric and thrives on delivering exceptional service. You will play a pivotal role in managing client relationships, ensuring compliance, and handling all industrial relations matters. Represent the company at the CCMA and Labour Court. You will need to be a SA Labour Law specialist.

Key Responsibilities

Client Relationship Management

  • Serve as the main HR point of contact for clients, building and maintaining strong relationships.
  • Identify opportunities to upsell services, ensuring clients maximize the value of our solutions.
  • Collaborate with recruiters, providing insights on client hiring needs and preferences.

Employee Lifecycle Management

  • Onboarding : Prepare and distribute onboarding documentation, coordinate IT equipment for new hires.
  • Offboarding : Manage employee exits, including offboarding emails and IT equipment return.
  • General Client Requests : Handle employment contract changes (salary adjustments, working hours).

HR Compliance and Guidance

  • Provide guidance on employee relations, HR compliance, and best practices.
  • Manage employees through probation, disciplinary processes, and offboarding.
  • Represent clients in CCMA and Labour Court proceedings when necessary.

Industrial Relations (IR) Management

  • Labor Law Compliance : Ensure adherence to BCEA, LRA, EEA, and OHSA regulations. Also advise the HR team on complex labour issues.
  • Conflict Resolution : Mediate disputes between employees and management to maintain a harmonious workplace.
  • Disciplinary Procedures : Oversee disciplinary actions, ensuring compliance with policies and laws. CCMA and Labour Court Represnentation.
  • Grievance Handling : Address employee grievances promptly, investigate thoroughly, and implement solutions.

Policy Development and Implementation

  • Develop and update workplace policies to align with legal standards and best practices.
  • Ensure effective communication and implementation of policies.

Training and Education

  • Conduct training sessions for managers and employees on labor laws, workplace policies, conflict resolution, and effective communication.

Documentation and Reporting

  • Maintain accurate records of disciplinary actions, grievances, union negotiations, and other IR-related activities.
  • Prepare regular HR reports and analytics for clients.

Advisory Role

  • Advise management on labor-related issues, offering guidance on best practices and risk mitigation.

Workplace Investigations

  • Investigate allegations of misconduct, harassment, and other workplace issues.
  • Compile comprehensive investigation reports with recommended actions.

BBBEE Compliance

  • Assist in maintaining BBBEE compliance and preparing scorecards.
  • Do all submissions and planning.

Qualifications

  • Bachelor's degree in Human Resources, Labour Law, Business Administration, or a related field.
  • 3+ years of HR experience, preferably in EOR, Recruitment, or Labour Broking environments.
  • Strong knowledge of South African labor laws and regulations.
  • Proficiency in HR systems and documentation processes.
  • Excellent interpersonal, communication, and conflict resolution skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Ability to work independently and collaboratively in a fast-paced environment.

  • Accounts and Creditors Specialist

    1 month ago

    CapeTown, South Africa LLM Recruitment Full time

    Job Title: Accounts / Creditors / BillingWe are seeking a highly organized and detail-oriented Accounts / Creditors / Billing Specialist to join our team at LLM Recruitment.Key Responsibilities:Systems Management: Ensure the smooth operation of Infosoft and ICE Sage & Sage X3 systems.Excel and Data Management: Export data, email accounts, and maintain...

  • Strategic Human Capital Development Expert

    4 weeks ago

    CapeTown, South Africa Recruitment Solutions Full time

    Employee Relations and Engagement SpecialistYou will be the key contact for all employee-related matters, fostering a positive and inclusive work environment. Collaborate with management to address HR/IR issues, ensuring effective resolution and maintaining strong relationships with unionized and non-unionized workers.Key Responsibilities:Plan, coordinate,...

  • Senior Technical Operations Specialist: Fund Accounting Excellence

    6 days ago

    CapeTown, South Africa The Recruitment Council Full time

    Technical Operations Specialist - Hedge FundsThe Recruitment Council is seeking a highly skilled Technical Operations Specialist to join our team. This pivotal role is responsible for providing technical oversight to the Fund Accounting teams in the Hedge Funds sector.We are looking for a candidate with extensive experience in hedge funds, strong client...

  • Asset Inventory Specialist

    4 weeks ago

    CapeTown, South Africa Akhile Management and Consulting Full time

    Job Description:We are seeking a detail-oriented Asset Inventory Specialist to join our team at Akhile Management and Consulting.The primary responsibility of this role is to identify and capture movable assets, including furniture, computer equipment, office machines, and vehicles, and to maintain accurate records of asset descriptions, conditions, serial...

  • Client Account Manager

    3 weeks ago

    CapeTown, South Africa Service Solutions Full time

    Account Manager RoleAt Service Solutions, we are looking for a highly skilled Account Manager to play a crucial role in maintaining and nurturing relationships with our valued clients.Key Responsibilities:Oversee the smooth running of assigned accounts, including financial aspects and resolution of operational issues.Conduct regular client visits to...

  • Financial Accountant and Reporting Specialist

    4 weeks ago

    CapeTown, South Africa Principalc Class Placements Full time

    ​Financial Accountant Job DescriptionPrincipalc Class Placements is seeking a qualified Financial Accountant to support our fast-growing team. This role will involve providing financial support to the company, including managing creditors and debtors, processing rent and administrative tasks, and maintaining accurate financial records.Key...

  • Client Service Specialist

    4 weeks ago

    CapeTown, South Africa The Recruitment Council Full time

    Job Title: Client Service SpecialistAs a Client Service Specialist, you will play a pivotal role in ensuring a seamless onboarding experience for clients, acting as a vital link between clients and the operational teams. Your primary responsibility will be to deliver exceptional service throughout the onboarding process for both individual and legal entities...

  • Finance and Management Accountant

    3 months ago

    CapeTown, South Africa West Coast Personnel Full time

    National Leisure Transport Company seeks a Finance and Management Accountant. The overall responsibility of the position is to provide accurate and timeous information to executive management to enable correct policy decisions, improve the operational efficiency and ensure the ongoing and sound profitability of the company. Requirements: ...

  • Finance and Management Accountant

    3 months ago

    CapeTown, South Africa West Coast Personnel Full time

    Job Description: National Leisure Transport Company seeks a Finance and Management Accountant. The overall responsibility of the position is to provide accurate and timeous information to executive management to enable correct policy decisions, improve the operational efficiency and ensure the ongoing and sound profitability of the company. ...

  • Key Account Growth Specialist

    4 weeks ago

    CapeTown, South Africa The Recruiters Full time

    Job DescriptionWe are seeking a highly motivated and experienced Business Development Manager to join our team at The Recruiters. As a Business Development Manager, you will be responsible for driving new business growth and expanding our client base.Main ResponsibilitiesDevelop and execute strategic plans to grow existing accounts and acquire new...

  • Finance & Management Accountants

    3 weeks ago

    CapeTown, South Africa Boikago Group Full time

    Our client is a well known food manufacturing company based in the Western Cape, Stellenbosch and currently looking for a Finance & Management Accountants to assist in the financial processing, reconciling and reporting of financial information of a factory within a centralized accounting environment. The purpose of the Management Accountant is to provide...

  • Senior Financial Management Accountant

    4 weeks ago

    CapeTown, South Africa West Coast Personnel Full time

    Job Title: Finance and Management AccountantJob Summary:West Coast Personnel seeks a highly motivated and experienced Finance and Management Accountant to join our team. As a Finance and Management Accountant, you will be responsible for providing accurate and timely financial information to executive management to enable informed policy decisions and ensure...

  • Marketing Account Manager

    3 months ago

    CapeTown, South Africa Recruitment Solutions Full time

    Looking for an energetic and dynamic Account Manager who can develop strong relationships with our customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role you will liaise with cross-functional...

  • Senior Accounts Administration Specialist

    2 weeks ago

    CapeTown, South Africa Recruitment Solutions Full time

    Job DescriptionWe are seeking an experienced Senior Accounts Administrator to join our team at Recruitment Solutions. As a key member of our finance department, you will be responsible for providing expert accounting support to our clients.Key Responsibilities:Manage credit control processes to ensure timely payments from clientsProcess invoices and...

  • Inventory Management Specialist

    3 weeks ago

    CapeTown, South Africa Fair Cape Dairy's Full time

    About the Role:Fair Cape Dairy is seeking a skilled Inventory Management Specialist to join our team.Job Summary:The Inventory Management Specialist will be responsible for issuing raw materials and packaging, as well as returning packaging from production to stores. This role requires strong inventory management skills, attention to detail, and excellent...

  • Creditor Accounting Specialist

    3 weeks ago

    CapeTown, South Africa West Coast Personnel Full time

    Job Title: Credit and Debt Manager RoleWe are seeking a dedicated and detail-oriented Credit and Debt Manager to join the finance team at West Coast Personnel in the Northern Suburbs.Key Responsibilities:Capture and reconcile creditor accounts accurately.Manage and reconcile credit/debit/fleet cards efficiently.Capture and reconcile debtors' discounts and...

  • Strategic Procurement Specialist

    6 days ago

    CapeTown, South Africa Paqueta Personnel Full time

    Paqueta Personnel is a leading recruitment agency based on the West Coast of South Africa.The company is currently looking for an experienced Strategic Procurement Specialist to join their team in Saldanha.Job Description:We are seeking a highly skilled and dynamic individual with extensive experience in procurement management.As a Strategic Procurement...

  • Accountant

    2 months ago

    CapeTown, South Africa The Vocation Station Full time

    ACCOUNTANT Southern Suburbs (Philippi) Our very successful client, a leading manufacturer and distributor of floorboard products situated in Philiip Industrial has an exciting opportunity to offer a qualified Accountant to join their organisation. Requirements / Skills & Experience: Chartered Accountant (CA) designation or equivalent professional...

  • Print Media Account Manager

    2 months ago

    CapeTown, South Africa CK Africa Talent Full time

    Our Client is on the lookout for a Print Media Account Manager with 3 or more years of experience in an Agency setting. If you're a detail-orientated planner and executor who thrives under pressure, this may be the role for you. The Print Media Account Manager position is focused on the planning and execution of all print advertising campaigns. The Print...

  • Accountant

    4 weeks ago

    CapeTown, South Africa Recruitment Solutions Full time

    This office-based position with standard working hours offers a fantastic opportunity for a qualified Accountant to join this team where growth, development and amazing opportunities are part of the role. Requirements: Matric with a relevant qualification - Bachelor's Degree OR Diploma in Accounting, Finance or a related field Professional Accounting...