Route Management Specialist

4 days ago


Cape Town, South Africa Bebeespecialist Full time

Job Role The Route Management Specialist oversees end-to-end live tracking and execution management of routes within a designated Business Unit. This role operates on shift as part of a team that executes 24 hours and 7 days a week, ensuring seamless route operations. Main Responsibilities Daily live monitoring and management of all routes for assigned Business Units, including real-time tracking, alert response, exception resolution, expediting, trend analysis, and communication with drivers and depots. Timely identification and investigation of late routes, implementing corrective actions with drivers while adhering to established escalation processes. Master data maintenance, including awareness and logging of master data or system issues that may affect accurate route tracking. Operational excellence initiatives, driving proactive improvements in relationships with operational teams, daily interactions with drivers, depot managers, and operational managers, and effective escalation of sub‑standard driver behavior. KPI management, taking full accountability for key performance indicators and contributing towards their improvement, including reporting, assessment, analysis, and evaluation capabilities. Expected Outcomes / KPI's Commitment to achieving Control Tower KPIs and objectives, per shift and per day. Targets and measures to be discussed during regular performance meetings. #J-18808-Ljbffr



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