BI Analyst

3 months ago


Durban, South Africa Carlysle Human Capital Full time
Job Responsibilities:

  • Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisions
  • Support the business operations in the following areas:
    • Accurate Reporting
    • Automation of manual processes
    • Analytical feedback to improve business productivity
  • Encourage and maintain a "customer service" philosophy within the BI team with business stakeholders
  • Translate business needs to technical specifications and deliver on the output
  • Debugging, monitoring and troubleshooting solutions
  • Continually look to improve resource requirements & advise the line manager of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve business
  • Assist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIs
  • Collect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findings
  • Provide direction regarding patterns, trends, and market analysis to drive business decisions
  • Writing relational and multidimensional database queries
  • Building, implementing and supporting the BI solutions
  • Assist in problem resolution to the team through problem research
  • Perform administrative and other ad-hoc functions as and when required by the team
Minimum Qualifications and Requirements:

  • Matric
  • Diploma in ICT and Application Development /Btech Degree in Information Technology
  • Minimum of 3 years of experience as a Business Intelligence Analyst or similar position preferred
  • 2 years experience in a contact centre preferred
  • Accounting/Finance experience preferred
  • Familiarity with reporting in sales, marketing, and other operational departments
Experience in working with the following tools:
  • Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)MySQL
  • R / Python
  • Expert capability in Microsoft Excel
  • Knowledge of business processes and functional areas
  • Possess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)
  • Experience in estimating solution development and delivering solutions against those estimates

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