Client Success Executive
3 weeks ago
Step into the role of a Client Success Executive, where you'll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you'll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking. Key Responsibilities Provide unparalleled customer service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported. Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction. Onboard new properties, simplifying complex information for diverse customers. Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims. Spot and leverage opportunities to enhance customer retention and satisfaction. Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights. Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests. Champion the customer cause, forging commercially successful partnerships. Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow. Requirements Team player with superb written and verbal communication skills. Previous experience in a customer service environment or account management is preferable. Proven ability to communicate complex technical problems in “customer-friendly” language. Ability to think outside the box and find creative ways to solve problems. A working understanding of vacation rentals. Confidence in decision-making and owning your cases. Previous experience with G-Suite. Well organised with the ability to multi-task and prioritise workload Benefits 23 days paid holiday days (plus public holidays) An extra day off for your birthday - because who wants to work on their birthday? Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in Laptop - for business use Working hours: 09:00- 18:00 GMT Salary: R12,000- R18,000 per month (dependent on experience) #J-18808-Ljbffr
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Client Success Executive
1 day ago
Cape Town, Western Cape, South Africa Houst Full time R144 000 - R216 000 per yearStep into the role of a Client Success Executive, where you'll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you'll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking,...
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Client Success Coordinator
7 days ago
Cape Town, South Africa Talent Sam Full timeThe Client Success Coordinator is the engine that keeps our client relationships running at full speed. You’ll be the first line of communication for our clients - making sure meetings are tight, follow-ups get done, and issues are handled before they become problems. You’ll support onboarding, reporting, and QBR prep, while keeping a sharp eye on client...
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Head of Client Success
2 weeks ago
Cape Town, Western Cape, South Africa Ozow Full time R2 000 000 - R2 500 000 per yearMeet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...
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Head of Client Success
1 week ago
Cape Town, Western Cape, South Africa Ozow Full time R1 200 000 - R2 400 000 per yearMeet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...
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Customer Success Executive
3 weeks ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success Executive Be the trusted voice connecting clients to solutions in a high-impact legal finance space Cape Town Hybrid (3 days in office) | R35 000 - R40 000 per month About Our Client Our client is a fast-growing FCA-regulated non-bank lender, recognised as the UK's top-ranked legal fee lender by Chambers & Partners. Since 2016, they've...
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Customer Success Executive
2 days ago
Cape Town, South Africa The Legends Agency Full timeCustomer Success Executive Be the trusted voice connecting clients to solutions in a high-impact legal finance space Cape Town Hybrid (3 days in office) | R35 000 - R40 000 per month About Our Client Our client is a fast-growing FCA-regulated non-bank lender, recognised as the UK's top-ranked legal fee lender by Chambers & Partners. Since 2016, they've...
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Client Success Manager
1 week ago
Cape Town, South Africa Zeal HR Full timeOur client a trusted Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security is looking for a Client Success Manager to be based in Johannesburg. **Requirements**: - Matric/ Grade 12 Certificate - IT Diploma or Degree will be an added advantage - Strong technical IT Background is a MUST - Strong IT Sales experience is a...
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Senior Client Success Manager
5 days ago
Cape Town, South Africa Ozow Full timeOverview Ozow is a leading fintech company redefining digital payments in South Africa and beyond. We’re dedicated to making payments more accessible, secure, and convenient for businesses and consumers. We foster a culture of innovation, diversity, and inclusivity and are committed to making a positive impact through our payment solutions. More about this...
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Client Success Manager
7 days ago
Cape Town, South Africa Hyperclear Tech Full timeJOB TITLE: Client Success Manager / Technical Account Manager LOCATION: Stellenbosch, Cape Town (Hybrid) ABOUT CYBERLOGIC: Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises...
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Customer Success Executive
4 weeks ago
Cape Town, South Africa The Legends Agency Full timeAbout the job Customer Success Executive Customer Success Executive(UK Hours) R20k - R30k/month Key Responsibilities: Handling lending enquiries and applications from prospective borrowers and/or solicitors, providing accurate information and guidance. Following up on leads and maintaining proactive communication to maximise conversion rates. Liaising with...
