Product Support Manager

2 weeks ago

Pretoria, South Africa Omnia (Pty) Ltd Full time

Overview The main purpose of this role is to conduct and manage product, field and client support of AXXIS detonator products. Facilitate training of new clients on the use of the AXXIS products. Conduct assessments on trainees up to certification. Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site. Presenting of the current product to new clients, customer-focused, strong interpersonal skills, analysis and ability to troubleshoot. Qualifications Certificate in Explosives Management Systems Surface Rock Breaking Certificate (blasting licence) Advantageous Requirements: Degree or diploma in Explosives Management Systems Experience: 5 years demonstrated experience in electronic blasting systems management 2 years mining experience including mining, blasting, blast auditing and reporting Previous experience in supervising employees Previous responsibility for managing costs Duties Interacting and liaising with customers daily Enhancing service delivery Planning and organizing to meet orders on blasting equipment Bench marking Reporting on previous blasts and general Monthly report to BME management and mine including a blasting efficiencies report and cost analysis Training of mine personnel Implementation of AXXIS initiation system Client support related to the AXXIS product Investigate product related issues regarding quality, failures and performances Technical assistance with regards to mining operations Ensuring the correct procedures are followed regarding AXXIS SOP's Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site Responsible for ensuring that staff working on the site meet all the statutory, legal and BME SHEQ requirements, standards, and prescriptions necessary for the performance of day-to-day activities on the site as well as preparing for and executing a detonation. This includes, among other things, the items on the Monthly Site Inspection Form as well as for underground blasting preparation and exec Job Competencies Job Related Skills Organizational skills Motivate and manage others Customer focused Strong interpersonal skills Ability to troubleshoot Ability to exercise autonomy / independence Strong decision-making skills Report writing skills Complex Problem Solving Competency Requirements Adhering to Principles & Values - Essential Planning and Organising - Essential Problem Solving - Essential Good communication skills - Essential Coping with Pressures and Setbacks - Essential General Occupational Level : Middle Management / Professional #J-18808-Ljbffr

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