Electronic Ticketing Manager

2 weeks ago

Sandton, South Africa Bonafide Human Capital (Pty) Ltd Full time
Our Transport Company client is looking to employ an experienced ETM Manager to be based at one of their Business Units in Sandton.
Must have knowledge of the bus passenger industry.

JOB REQUIREMENTS
The ideal applicant will possess the following:-
• Grade 12 or equivalent qualifications
• Relevant IT qualifications
• 5 Years’ experience within the IT Environment (Systems, Network. Active Directory and Share Drive/File)
• MicroSoft Applications
• Admin related functions
• Good understanding of Ticketing systems, fares and routes
• Good understanding of Passenger Transport Operations

JOB OUTPUTS
ETM Manager will manage and control all SmartTap System related issues. Be responsible for the maintenance and upkeeping of SmartTap system at all Business Units. Be Project manager of all SmartTap related projects. Support the Business Units Management with regards to any SmartTap related issues and requests. The position will be responsible for, amongst others:
1. SmartTap Devices
Manage and control all SmartTap devices with Minet Technicians
Monitor all Defects report at all Business Units
Liaises and monitor all new bus installations, De-installations and transfer of devices on buses
Monitor trends with regards to driver transactions and Multi Journey Ticket declines

2. Dataset Changes
Support the ETM Officers with regards to any Shift changes
Support the ETM Officers with regards to any Route changes
Setup Cash Fares and Multi Journey Fares on the system
Pre Approve any above changes
Support the ETM Officers with regards to Annual Fare increase, both Season and cash prices
Publications of Routes and Fares
Maintain all Business Units Dataset information and liaises with TicketPro and Bpass vendor

3. Passenger Support
Investigate and find solutions on any passenger queries and provide feedback to passenger
Investigate any possible passenger fraud or misuse of tickets
Investigate and liaises with BluLabel Multi Journey Sales at Outlets

4. User Support
Setup and install SmartTap system computers and printers
Support Users with any IT related problems
Liaise with IT department with regards to any IT related requests or support
Create New Users on SmartTap System and assign the correct rights
Disable Users on the system as requested by the Business Units
Support and assist the Users with regards to any problems or support they may need
Add or disable Drivers Profiles
Support Transports Officers, Administration/Operations staff, Cashiers and ETM Officers

5. Training
Training of:
ETM officers
Admin staff
Cashiers
Transport Officers
Revenue officers
Driver Trainers

6. Administration
Create Orders and GRV all TicketPro Monthly Invoices.
Ensure that Cash Commission Business Units Invoices are submitted to Accounts Managers
Follow up on all Insurance Claims submitted by the Business Units for SmartTap devices stolen, vandalised or burnt
Submit FA’s for claimed devices
Liaise with TicketPro and other vendors
Update and develop SmartTap Policy and Procedures
SmartTap Monthly reports to be submitted to IT Manager and Business Unit Management

7. Other Duties
UAT and SAT of the Dataset
Setup ETM Test Data
Manage all Change Control documents and processes.
Setup Passenger support systems and tools

ETM Manager continues ….
WORKING CONDITIONS
• Normal Company’s conditions of employment.
• Involves a fair amount of travelling between Business Units.

COMPETENCIES
KNOWLEDGE
SKILLS
ATTITUDE
- Knowledge of the bus passenger industry
- Knowledge of the bus operations processes and systems
- Knowledge of all aspects of revenue ticketing systems
- Knowledge of relational databases
- Good analytic thinking & problem solving skills.
- Attention to detail.
- Diagnostic ability
- Good verbal / written communication skills.
- Good report writing skills
- Data analysis
- Accurate
- Computer skills (Microsoft Office)
- Training Ability - Confidentiality
- Ability to plan ahead and work pro-actively
- Accepts responsibility
- Attention to detail
- Able to work independently
- Willing to work after hours when necessary
- Willing to learn new systems
- Proactive
- Work under pressure and extended hours
- Deadline driven

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