Compliance Auditor

, a leading South African online retailer, is looking for a highly talented Compliance Auditor to join our Takealot Delivery Team in , reporting to the Regional Franchise Operations Manager. We are a young, dynamic, hyper growth company looking for smart, creative, hard‑working people with integrity to join us. Responsibilities Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents. Remove Drivers from shift if they are non‑compliant and fail the inspection audits conducted. Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior. Report on repeat offenders and institute corrective actions and re‑training. Escalate issues experienced during day‑to‑day operations for Pick N Pay Takealot Pickup Point (TPP). Provide weekly support visits to support improved business operations – act as a consultant to the Pick N Pay Store management to drive business success. Drive the company policies, procedures and brand standards through regular auditing processes. Monitor and measure branch performance and productivity against Service Level Agreements (SLAs) through system checks and reports. Present solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering. Generate reports on findings in Excel and PowerPoint (or Google Equivalent). Analyze and report on trends in your areas. Hold review meetings with the appropriate / respective management team. Review applicable SOPs as they become due for review. Monitor compliance with regard to the applicable SOPs. Meet Audit KPIs. Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties. Ensure processing, compliance and administration duties are completed accurately and timely. Take responsibility for matters and work assigned tasks. Conduct housekeeping audits and any other audits that may be assigned. Willing and able to work the required days / hours for the role: Tuesday to Saturday, 11am to 8pm daily. Attributes Required Exceptional organizational, compliance and administrative skills. Have a keen eye and attention to detail. Must be able to work under pressure, managing high workloads from time to time. Must be able to think outside of the box and be proactive in your approach to your responsibilities. Must be a solutions‑oriented and attentive to detail individual – qualitatively (written SOPs and email structure) and quantitatively (charts and tables). Strong analytical and critical thinking, using data to interpret and make informed decisions that are pragmatic and operationally practical. Ability to present ideas succinctly, both in writing and verbally. Versatile with an appetite to learn from the experience of others and independently through experimentation and research. Ability to handle multiple competing priorities in a fast‑paced environment, but also maintain a focus on ranked priorities with the highest strategic impact. Minimum Qualification and Experience Requirements Matric (Grade 12). NQF Level 4 / Diploma advantages. 1-2 Years' experience in a supervisory role within a Franchise business and/or hospitality industry. Previous operational auditing experience will be advantageous. Must be competent in Microsoft Office or Google Equivalent. Must have a valid driver's license. The Environment: employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of being the leading e‑commerce company in Africa. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers, it's all in the execution after all. We love what we do and what we are creating. We seek to employ an Extraordinary Mind who is Smart, has Integrity, and is Hardworking. If you meet the above you are an Extraordinary Mind so come and join us Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply. #J-18808-Ljbffr