Payment Officer

Join to apply for the Payment Officer role at Absa Group Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, reset our future and shape our destiny as a proudly African group. Job Summary As a member in the Commercial Operation under the COO, the role holder will maintain and deliver on the CIB, RBB and Markets strategic plans to be the leading Bank in Seychelles with priorities centred on weaving customer centricity and sustainability in daily activities, extending support to grow market share through targeted acquisition, cross-selling and digitalisation. Job Description Delivering Operational and Service Excellence (75%) Execution of all approved incoming and outgoing customer instructions. Processing and capturing of approved vouchers. Perform general payment processing related tasks such as Execution of customer enquiries and complaints relating to payments and non-core payment activities. Foreign and local cheque clearing. dormancy claims. Reconciliations of payments processed. Reconciliation of commercial ops related suspense accounts. Manual standing order instructions. Call back of payment instructions for authenticity against the risk of fraud as guided by the FTOS. Call over of captured financial and non-financial transactions. Mailing of payment advice and dormant letters. Document preparation. UT capturing. Account opening and account maintenance on UT Teller. Storage and retrieval of records relating payments and non-core payments. Acknowledgement and logging of all documents/vouchers received from other departments/branches. Achieve individual operational performance targets and support the achievement of team objectives. Achieve individual customer service targets (both internal and external) and support the achievement of team targets by working within relevant service level agreements. Establish priorities, monitor workload and workflow, set standards for completion of work. Develop a service culture throughout the department where the needs of the customer are at the centre of all activities. Ensure Clean Desk Policy is respected; lock away all bank documents at end of day before leaving premises. Follow all processing and servicing activities in accordance with set procedures, standards, and policies. Build and maintain excellent working relationships with other functions to facilitate and achieve business objectives. Work closely with team leaders and other members as one team to deliver excellent performance. Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback. Provide cover for other team members as required. Support and adopt the implementation of change initiatives. Actively seek ways to personally contribute solutions to significant societal challenges in the community in support of Pan-African citizenship. Ensure that all applications, payments, and claims for Trade Finance products are dealt with accurately and timely. Ensure that Trade Finance deals are processed in line with current ICC guidelines and any changes for International trade finance rules (UCP, URC, URDG and ISP 98). Support the Trade Finance team on introduction of new products as per the NAPA. Support with managing and processing of failed online payments. Accountability: Operational Rigor (15%) Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit. Undertake appropriate snap checks, taking remedial action where necessary. Ensure compliance with operational risk and rigor requirements e.g., Health and Safety, security of premises, KYC and money laundering. Implement actions to close audit, conformance review and snap check findings. Ensure risk events are raised within agreed timeline as guided by the Operational risk standard. Raise any identified irregularities with the approved procedure and recommend process changes through appropriate channels. Own the requirement for Operational Risk Management for the department. Accountability: Risk and Control (10%) Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role. Education Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) Seniority Level Entry level Employment Type Full-time Job Function Accounting/Auditing and Finance Industry Banking and Financial Services Referrals increase your chances of interviewing at Absa Group by 2x. Get notified about new Payment Officer jobs in Johannesburg, Gauteng, South Africa . #J-18808-Ljbffr